Our strategies and plans

We're planning for the future to ensure we can continue to provide high-quality, reliable services to all our customers.

In compiling all of our plans we have consulted with customers and key stakeholders and their views have helped shape our proposals.

Every five years, water companies submit a business plan to the regulator, Ofwat, which sets out what they hope to achieve in the following five years and how all the costs involved are to be paid for. Ofwat then decides what customers pay for each of the five years.

In April 2013, we merged with Cambridge Water and on 2 December 2013, we published a single business plan for the period 2015-20, which covers both regions.

Our business plan

Click here to read more about our plans for the period 2015 to 2020