Make a
payment
- online
- via MyAccount
- using our mobile app
Make a
Incidents In my area
Delays to road repairs
Our reinstatement works are currently delayed due to an incident at the local tarmac plant.
We're working with the highways department of Cambridge County Council to extend our streetworks permits and will work over the weekend to finish reinstatements as early as possible.
We’re sorry!
I'd like information on…
In the news View all news
Programme of improvements underway
Major improvements are underway as part of our five-year investment programme
Faster complaint response times in the pipeline
We are cutting our target response time from seven to five working days from April 2021.
Can you Pledge 2021?
Water efficiency group Waterwise has challenged people to kick off 2021 with a pledge to save 2,021 litres during January.
Local food banks receive donations from company fundraiser
Our employees have taken part in a fundraiser to support local food banks, which have been affected by the ongoing pandemic.
Our Christmas and New Year opening hours
In the run up to Christmas we're open as normal but then our opening hours change.
Christmas boost for community groups to help biodiversity
Eight charities and community groups will receive funding from our PEBBLE fund
We invest in people!
We’ve been awarded the ‘We invest in people’ standard accreditation.
Investment in new water mains in Foxton
Work is due to start on an essential project to replace water mains in Foxton.
Extra help to pay water bills extended
Our extra help for customers financially affected by COVID-19 has been extended to the end of December
Investment in new water mains in Waterbeach
Work has started on an essential project to replace water mains in Waterbeach
Hydroseeding company fined for illegally taking water
Cambridge Direct Tree Seeding Ltd prosecuted for unauthorised us of a standpipe.
We are UK Water – celebrating World Toilet Day
The water industry's first ever live virtual learning event