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At Cambridge Water we deliver excellent water quality and secure and reliable water supplies supported by a first-rate customer experience to all customers and their communities.
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AI first for Cambridge Water
In a first for the England and Wales water sector, Cambridge Water will implement a new artificial intelligence (AI) driven collections management system which will enable the company to proactively identify and support customers who are at risk of falling behind with their water bill payments.
New website provides insights into performance
Following extensive feedback from its customers, Cambridge Water has launched its new website with a dedicated section providing easy-to-navigate, up-to-date performance data and service level information, to ensure that its customers are fully informed.
Cambridge Water encourages customers to avoid Bogus Callers
Cambridge Water encourages customers to avoid Bogus Callers with the password protection scheme.
Cambridge Water customers experience minimal impact during the big thaw
Cambridge Water customers experience minimal impact during the big thaw
Cambridge Water continue to support the local community and WaterAid
South Staffs Water together with Cambridge Water have unveiled that their current WaterAid fundraising total has reached over £62,000 so far in 2018. The timely announcement coincides with this year’s World Water Day (22 March), which annually raises awareness of water-related issues at both a local and global level. South Staffs’ and Cambridge’s fundraising efforts included a range of events and initiatives, including its prestigious, annual charity ball.
Cambridge Water is inviting customers to have their say on future water resources
Cambridge Water has launched the latest version of its Water Resources Management Plan (WRMP) and is asking for customers to send their views.
Cambridge Water talks the talk with new Alexa app
Cambridge Water has developed an innovative new way of interacting with its customers, which launches today (12 June 2018). It has created its own Alexa Skill, to meet growing customer demand for ways of interacting with Cambridge Water at a time and place that suits them. The Alexa ‘virtual assistant’ technology can now be found in many households and is the vehicle for this technological breakthrough.
It's one of the hottest summers on record!
With this Summer potentially turning into one of the hottest on record, Cambridge Water has plans in place to ensure its customers have a secure water supply in case the current hot, dry weather continues.
Making water count: Our business plan maps out next steps for future
Cambridge Water has submitted its Business Plan for 2020 – 2025 to Ofwat today. The plan, which is titled ‘Making Water Count’, follows consultation with more than 40,000 customers over the last two years.