Terms and conditions

This bereavement policy applies where an account is held in the name of a customer who has passed away, providing you with as much support as you need while updating or closing the account of a loved one.

We aim to provide an excellent service for you, but sometimes things can go wrong. We take complaints very seriously, so if you are not happy with our service we will do our best to put things right.

Our Customer Promise covers the terms of the statutory Guaranteed Standards Scheme and sets out our additional customer service promises

Information about meters, including how to read them

Our policy on charging and the scale of charges payable within the year