Extra help available during Coronavirus (COVID-19) crisis

If you are worried you may struggle to pay your upcoming water bills, please contact us and we will look at ways we can help you.

We understand that finding the money to pay your bill can sometimes be difficult. If you're having trouble paying your bill - we can help.

If you are struggling to meet your payments we have a range of options available to help support you.

We keep prices low
We do our best to keep prices low for customers. The amount we charge for water is typically up to 25% less than the average amount charged for water in England and Wales.A problem shared

If you are having difficulties paying your water bill it is important that you contact as soon as possible either online or by calling. 

We can help you find the right solution to meet your needs. 

Special tariffs

Special tariffs are available to assist customers on a low income or who are struggling to pay their water charges; it aims to reduce water poverty and make our bills more affordable.

Assure tariff

The Assure tariff helps customers on a low income

WaterSure

If you are on a low income we may be able to help by putting a limit on your charges for water and sewerage services.

Easy ways to pay

We offer a range of options to help you manage your payments.

You can also seek independent help and advice from your local Citizens' Advice Bureau, or the Step Change Debt Charity. 

Other organisations that can help

There is a lot of help available if you’re struggling to pay your bills

Benefits calculator

Use this benefits calculator to find out your entitlement to means-tested benefits.