We do our best to keep prices low for customers. The amount we charge for water is typically up to 25% less than the average amount charged for water in England and Wales.
We understand that finding the money to pay your bill can sometimes be difficult. If you're having trouble paying your bill - we can help.
If you are struggling to meet your payments we have a range of options available to help support you.
We do our best to keep prices low for customers. The amount we charge for water is typically up to 25% less than the average amount charged for water in England and Wales.
A problem shared
If you are having difficulties paying your water bill it is important that you contact as soon as possible either online or by calling.
Calls to 0800 are free.
We can help you find the right solution to meet your needs.
Special tariffs
Special tariffs are available to assist customers on a low incomes or who are struggling to pay their water charges; it aims to reduce water poverty and make our bills more affordable.
The Assure tariff is to assist customers in a low income or struggling to pay their water charges.
The Assure - Essential Saver tariff supports customers by providing a 60% discount on the essential water you use.
If you are on a low income we may be able to help by putting a limit on your charges for water and sewerage services.
We offer a range of options to help you manage your payments.
Find out which of our special tariffs would be best for you.
Payment breaks
We understand that everyone's financial situation is different. We offer payment breaks for anyone who is temporarily unable to make their payments.
You can also seek independent help and advice from your local Citizens' Advice Bureau, or the Step Change Debt Charity.
There is a lot of help available if you’re struggling to pay your bills
Use this benefits calculator to find out your entitlement to means-tested benefits.