Extra help

Payment breaks

Photo of a couple reading a bill and looking worried

Payment breaks

What is a payment break?

We understand that everyone's financial situation is different, so we can offer a payment break for anyone who is temporarily unable to make their payments. A payment break offers some respite from having to worry about your bill.

How often can I apply for a payment break?

Customers can apply for one payment break during a 12-month period. For example, if you applied for a payment break in March, you would be unable to apply for another payment break until the following March.

How long does a payment break last for?

We offer payment breaks for 1-3 months and your eligibility will be assessed when you submit an application.

Is a payment break right for me?

If you're struggling financially and need temporary payment relief, then a payment break could help. However, if your financial struggles have been ongoing for a long period of time, other financial suppport is available and may be more suitable for you.

Please provide as much detail as you can in this form so we can agree on the most suitable payment break for you.

?

You can find your customer reference number on any bill or letter we’ve sent you. Just enter the 8 digits that follow UC or MCl.

Are you self-employed or do you expect to earn less money now? We use this information to ensure we give you the best financial support specific to your circumstances.

Contacting you

Please provide your email address and telephone number. We will contact you by email, in the first instance, to provide updates about your application. In the event that we need to speak to you, we will use the given contact number.