My bills and payments
Comparison of our special tariffsWe have a range of special tariffs and options to help people who are on a low incomes or who are struggling to pay their water charges.
|WaterSure||Assure||Assure Assist*||Payment breaks|
|WHAT IS THIS TARIFF?||This tariff can help if you have a water meter and are receiving one of a number of benefits.||This is our standard discount tariff if you are struggling to pay your water bill.||This is a tariff if you have no income coming into the home and you will probably be going onto the Universal Credit journey.||This may be useful if you need a short break from paying due to a significant change in your financial circumstances.|
|DO YOU NEED TO BE ON A WATER METER?||You must have a water meter||Metered and non-metered customers||Metered and non-metered customers||Metered and non-metered customers|
|DO I QUALIFY FOR SUPPORT?||You must receive certain benefits.||Your total household income must be less than £17,005 a year.
(If you have dependent children at address, add £1,500 per child to your income.)
Receive Pension Credit Guarantee Element.
|You must have no household income and may be applying for Universal Credit.
(You will either be referred to us by DWP / JobCentre or Help To Claim team or you can apply by completing the Assure application form.)
|You need a short break from paying due to temporary financial circumstances.|
|You must receive one of these benefits:
Three or more children aged under 19 living in your household.
someone living in your household who has a medical condition which means they use a lot of water.
|We don't include these benefits in your income:
||We don't include these benefits in your income:
||You must have no arrears on your water account.|
|WHAT DO YOU RECEIVE?||A fixed annual charge.||Discounted 2-year tariff.
Year 1 is 60% discount.
Year 2 is 40% discount.
|Discounted 2-year tariff.
Year 1 is 100% discount for 8 weeks then 60% discount for 44 weeks.
Year 2 is 40% discount.
|A payment break of one, two or three months.
This will be deferred to the remainder of the bill.
|HOW TO APPLY||More info||More info||More info
|EXTRA INFO||An application form needs to be completed and you will need to send in proof of income.||You will need to complete a standard Assure application form and provide us with proof of no household income, this could include a screenshot of your UC journal.
Updated: 31 March 2022