Extra help

Payment breaks

Photo of a couple reading a bill and looking worried

Payment breaks

?

You can find your customer reference number on any bill or letter we’ve sent you. Just enter the 8 digits that follow UC or MCl.

Are you self-employed or do you expect to earn less money now? This information is used by our teams to ensure we give you the best financial support specific to your circumstances.

Contacting you

Please provide your email address and telephone number. We will contact you by email, in the first instance, to provide updates about your application. In the event that we need to speak to you, we will use the given contact number.

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