undefinedCoronavirus (COVID-19) latest advice and information
Latest update: 1 April 2020

We understand that this is a difficult time for everyone and wanted to keep you updated on the steps we are taking to make sure we protect our customers and our employees from the potential spread of Coronavirus (COVID-19), whilst making sure we continue to provide our essential services as normal.

To ensure we can respond to emergencies and prioritise our vulnerable customers, we’re asking you to keep our telephone lines free and manage your account online or contact us on Facebook or Twitter. If you have an emergency with your water supply, you can call us on 01223 706050.

We are issuing regular updates to make sure that everyone is kept up to date with the latest information, which we continue to review in line with the latest government advice. Our priority is to keep everyone safe.

If you are vulnerable in any way, have a disability, mobility issue, chronic illness or a medical condition, then we would encourage you to join our Priority Service Register. That means that if you experience an issue with your water, we’ll give you all the support you need.

If you're struggling with your water bill payments due to Coronavirus, please don’t panic. We have a range of support schemes available depending on your circumstances, for more information visit our help with paying section.

Frequently asked questions

▶️ Customer health and safety

▶️ Water supplies

▶️ Extra help

▶️ Contacting us

Posted: 18 March 2020
Updated: 1 April 2020