Extra help

Priority Services Register

Extra help available for vulnerable customers during Coronavirus (COVID-19) crisis

Customers who are vulnerable should join our Priority Services Register. Once registered, we will be able to offer extra support in the event of a water supply interruption.

Customers who have additional needs or require extra help can access a range of free services we offer by joining the Priority Services Register.

Register for extra help

Let us know if you need a little bit of extra help by joining the Priority Services Register

If you have difficulty reading or understanding your bill we can arrange for information to be delivered in the following ways:

  • Braille
  • Large type
  • Read out to you over the phone
  • Translated into another language
  • Send your bill and other correspondence to a relative or friend

Send your bills to a friend or relative:

We can talk to a friend, relative or responsible person about your account once you have nominated them.

For data protection and security reasons, we won't talk to anyone else about your account unless you have given us express permission to do so.

How to nominate a friend, relative or responsible person:

MyAccount - Register or login to MyAccount to access the easiest way to nominate someone. Go to account details once logged in to add a nominee.

By post - You can request a nominee consent form in the post, once you've completed it, post it back to us. 

If you are receiving dialysis or medical treatments:

Some medical treatments, such as dialysis at home, rely on a constant supply of water. If you, or anyone living in your home, have a condition that would be affected by a temporary interruption to your water supply, please let us know.

You will be notified of planned interruptions and given additional support during an emergency.

If you require additional help from us, you may also need help from your gas and electricity suppliers. Gas and electricity companies offer schemes and support similar to ours, for example, password schemes or supplying bills in large print or Braille. Please contact them for more information.