It's easy to update your details; visit our moving home page and if you’re already one of our customers choose existing customer or if you're a new customer choose new customer.

You can use our postcode checker and we will tell you if you are in our supply area.

If we don’t supply to your new home, use the Water UK checker to find out who your supplier will be.

It’s easy to close your account, use our portal to close your account.

You can use the Water UK checker to find out who your supplier will be.

You can use the landlord section on our home moves portal to tell us about any tenancy changes.

We’re very sorry to hear of your loss. We know it can be a difficult time, so we want to keep it as simple as possible to update or close an account, so you just need to complete our bereavement form.

When you fill in the form, you will also be able to tell us if you need to use the water at the property for any cleaning while the property is empty.