Settlement timetable 2020/21
Wholesale invoicing and payment due dates for 2020/21
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Customer charges scheme 2020/21
This charges scheme sets out our charges for water services and also those we collect on behalf of Anglian Water for wastewater services. This scheme comes into effect on 1 April 2020.
Download/ViewEnd user charges assurance statement 2020-21
Confirmation of Board approval of the end user charges for 2020-21
Download/ViewDeveloper services statement of significant changes 2020-21
Under the charges scheme rules for new connection services issued by the Ofwat, we are required to include a statement in the charging arrangements for new connection services setting out any significant changes to bills for typical developments.
Download/ViewBoard approval of developer charges for 2020-21 assurance statement
Board approval of developer charges for 2020-21 assurance statement
Download/ViewDeveloper services charging arrangements 2020/21
This document sets out the charging arrangements for developers for the period a April 2020 to 31 March 2021.
Download/ViewIn the news View all news
Coronavirus (COVID-19) update
What we are doing to make sure we protect our customers and our employees from the potential spread of Coronavirus (COVID-19).
Pledge15 campaign launched
We have launched the start of our 2020 water-saving campaign by asking customers to Pledge15 and make small changes to reduce their water use by 15 litres per day.
More biodiversity projects funded across Cambridgeshire
Announcing the beneficiaries of the latest round of funding from our PEBBLE fund.
National apprenticeship week
Find out what our apprentices think about their apprenticeships.
New water charges for 2020-21 announced
Household customers will continue to receive one of the lowest combined water and sewerage bill in England and Wales, with the announcement of our new water charges for 2020/21.
Christmas and New Year opening hours
In the run up to Christmas we're open as usual and then our opening hours change.
Ofwat’s determination on our business plan
Today, we received Ofwat’s final determination on our business plan for 2020 to 2025
Stop! Find! Check! Label!
WaterSafe urges homeowners to take stop tap action
Winter is coming!
Time to get winter-ready and prevent water pipes from bursting in freezing conditions.
Successful prosecution for illegally taking water
We have successfully prosecuted Lanes Group for illegally taking water from a hydrant, through unauthorised use of a standpipe
Water resources and our chalk streams
We have received less than average rainfall over the 2018-19 period and we are very conscious of the impact this is having
Will you pledge to save water?
We are in one of the driest regions in the UK, with lower annual rainfall than Barcelona, so we all need to do our part to save water.