This guide explains the process, timeframes, costs and relevant information that developer customers need to make a new service connection. A service connection is typically a small diameter (25mm) pipe which connects the supply from a property into the existing network of a water company.

If you would like to apply for a NAV scheme, you will need to complete a NAV application.

If you need us to relocate our water mains to facilitate your development, you will need to apply for a water main diversion.

Our assurance plan for 2021/22 covers: our assurance framework review, our risks, strengths and weaknesses, and our targeted areas for 2021/22.

As the provider of an essential public service, we are very aware of our responsibilities – to our customers, the communities we serve, the local environment and our people.

This charges scheme sets out our miscellaneous charges for services provided by South Staffs Water and Cambridge Water from 1 April 2021 to 31 March 2022, unless otherwise stated.