Service connections user guide
This guide explains the process, timeframes, costs and relevant information that developer customers need to make a new service connection. A service connection is typically a small diameter (25mm) pipe which connects the supply from a property into the existing network of a water company.
New appointment and variations (NAVs) application
If you would like to apply for a NAV scheme, you will need to complete a NAV application.
Water main diversion application
If you need us to relocate our water mains to facilitate your development, you will need to apply for a water main diversion.
Assurance plan 2021/22
Our assurance plan for 2021/22 covers: our assurance framework review, our risks, strengths and weaknesses, and our targeted areas for 2021/22.
As the provider of an essential public service, we are very aware of our responsibilities – to our customers, the communities we serve, the local environment and our people.
Miscellaneous charges 2021/22
This charges scheme sets out our miscellaneous charges for services provided by South Staffs Water and Cambridge Water from 1 April 2021 to 31 March 2022, unless otherwise stated.