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News
- Making water count: Our business plan maps out next steps for future
- It's one of the hottest summers on record!
- Cambridge Water talks the talk with new Alexa app
- Cambridge Water is inviting customers to have their say on future water resources
- Cambridge Water continue to support the local community and WaterAid
- Cambridge Water customers experience minimal impact during the big thaw
- Cambridge Water encourages customers to avoid Bogus Callers
- New website provides insights into performance
- AI first for Cambridge Water
- PEBBLE grant-funded team to be shown on Countryfile
- New appointments strengthen Board
- World Soil Day
- Assurance plan - our promises to you
- Educating the next generation to 'make water count!'
- Rivey Tower restoration
- Our Christmas and new year opening hours
- Team members take on the Just Water challenge
- Good news for Cambridge Water customers as company announces reduction in bills
- New Finance Director joins Cambridge Water
- Mobile app launched
- Grants for biodiversity projects on offer
- Nature hotel at local school opens its door to wildlife thanks to PEBBLE
- New state-of-the-art water treatment plant opens at Fowlmere
- Innovation is key for next generation
- Cambridge residents have #GotTheBottle on Refill Day
- Join us at the Big Weekend 2019
- Closing date for biodiversity grants
- Make your water count this summer
- Our annual report 2018/19
- Major campaign launched to encourage the nation to ‘Love Water’
- Cambridge Folk Festival bans single-use plastic bottles thanks to our support
- Update on water resources
- Young Innovators showcase their ideas on how to make water count
- Will you pledge to save water?
- Water resources and our chalk streams
- Successful prosecution for illegally taking water
- Winter is coming!
- Stop! Find! Check! Label!
- Ofwat’s determination on our business plan
- Christmas and New Year opening hours
- New water charges for 2020-21 announced
- National apprenticeship week
- More biodiversity projects funded across Cambridgeshire
- Pledge15 campaign launched
- Coronavirus (COVID-19) update
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About us
- Our business
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Our strategies and plans
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Business plan 2015-2020
- Business plan process
- Customer research
- Meetings & key milestones
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Our outcomes and ODI's
- Outcome 1 - Excellent water quality now and in the future
- Outcome 2 - Secure and reliable supplies now and in the future
- Outcome 3 - An excellent customer experience to customers and the community
- Outcome 4 - Operations which are environmentally sustainable
- Outcome 5 - Fair customer bills and fair investor returns
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Business plan 2020-2025
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Customer feedback
- Asking customers if our business plan is affordable
- Asking customers if they support our future performance commitments
- Finding out how we can best serve our customers
- Understanding how much customers value improvements to the service we offer
- Understanding what’s really important to customers
- Finding out when and where customers want us to invest
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Customer feedback
- September 2018 submission
- Our response to Ofwat's draft determination
- Our water resources plan
- Our drought plan
- Our assurance framework
- Our resilience action plan
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Business plan 2015-2020
- Our Annual Performance
- Our performance dashboard
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