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News
- Making water count: Our business plan maps out next steps for future
- It's one of the hottest summers on record!
- Cambridge Water talks the talk with new Alexa app
- Cambridge Water is inviting customers to have their say on future water resources
- Cambridge Water continue to support the local community and WaterAid
- Cambridge Water customers experience minimal impact during the big thaw
- Cambridge Water encourages customers to avoid Bogus Callers
- New website provides insights into performance
- AI first for Cambridge Water
- PEBBLE grant-funded team to be shown on Countryfile
- New appointments strengthen Board
- World Soil Day
- Assurance plan - our promises to you
- Educating the next generation to 'make water count!'
- Rivey Tower restoration
- Team members take on the Just Water challenge
- Good news for Cambridge Water customers as company announces reduction in bills
- New Finance Director joins Cambridge Water
- Mobile app launched
- Grants for biodiversity projects on offer
- Nature hotel at local school opens its door to wildlife thanks to PEBBLE
- New state-of-the-art water treatment plant opens at Fowlmere
- Innovation is key for next generation
- Cambridge residents have #GotTheBottle on Refill Day
- Join us at the Big Weekend 2019
- Closing date for biodiversity grants
- Make your water count this summer
- Our annual report 2018/19
- Major campaign launched to encourage the nation to ‘Love Water’
- Cambridge Folk Festival bans single-use plastic bottles thanks to our support
- Update on water resources
- Young Innovators showcase their ideas on how to make water count
- Will you pledge to save water?
- Water resources and our chalk streams
- Successful prosecution for illegally taking water
- Winter is coming!
- Stop! Find! Check! Label!
- Ofwat’s determination on our business plan
- Christmas and New Year opening hours
- New water charges for 2020-21 announced
- National apprenticeship week
- More biodiversity projects funded across Cambridgeshire
- Pledge15 campaign launched
- Coronavirus (COVID-19) update
- Please maintain the two-metre rule
- Coronavirus (COVID-19): a message from Phil Newland
- Our PEBBLE fund helps Cambridge Hedgehogs
- We've signed the C-19 business pledge
- Water Saving Week
- New managing director takes the helm
- Cover crop funding scheme to reduce nitrate levels in groundwater extended
- Grants for biodiversity projects on offer for fifth year
- The Great British rain paradox
- United front by utilities to help customers in vulnerable situations
- Environment Agency announces developing drought in the Cam and Ely Ouse catchment
- Children’s ‘design a water-saving’ poster competition launched
- Water innovation 2050
- Work starting to install a new water main in Cottenham
- Water’s worth saving
- Annual performance figures published
- Farming scheme to benefit the environment, drinking water and soil health
- The results are in for our 'design a water-saving poster' competition
- Work is due to start on new water mains in Impington
- Water supply for new village hall in Cottenham
- It's harvest time
- Making a pledge for apprenticeships
- Vast majority of Brits have no idea how much water they use each day
- Could you save money and water by getting a water meter?
- Help to pay water bills
- New chalk stream assessment to take place
- Can you help solve the fatberg crisis this Unblocktober?
- Local schoolchildren take part in water-efficiency workshops
- We are UK Water – celebrating World Toilet Day
- Hydroseeding company fined for illegally taking water
- Investment in new water mains in Waterbeach
- Extra help to pay water bills extended
- Investment in new water mains in Foxton
- We invest in people!
- Christmas boost for community groups to help biodiversity
- Local food banks receive donations from company fundraiser
- Can you Pledge 2021?
- Faster complaint response times in the pipeline
- Programme of improvements underway
- Frozen pipes?
- Investment in new water mains in Linton
- New water charges for 2021-22 announced
- Just Water challenge raises over £1,450 for WaterAid
- Satellites helping to detect leaks
- COVID-19 has changed the way people think about water
- Andy Willicott appointed to board of WRE
- PEBBLE fund open for applications
- Successful cover crops scheme expanded
- Make every drop count - water's worth saving
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Household
- My bills and payments
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My water supply
- Leaks
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Water quality
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Water quality standards
- Cambridge City North water quality zone (Z1)
- Cambridge City South water quality zone (Z2)
- Cambridge rural water quality zone (Z3)
- Linton water quality zone (Z4)
- Heydon water quality zone (Z5)
- Coton water quality zone (Z6)
- Odsey water quality zone (Z8)
- Bluntisham water quality zone (Z9)
- Earith Bridge water quality zone (Z10)
- Water quality zones
- Appearance
- Taste and smell
- Stains and mould
- Lead pipes
- Fluoride
- Water quality FAQs
- Water hardness
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Water quality standards
- Water supply pipes
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- Flooding
- My water meter
- Saving water
- Extra help
- Moving home
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- Coronavirus
- Notify us of a bereavement
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About us
- Our business
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Our strategies and plans
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Business plan 2015-2020
- Business plan process
- Customer research
- Meetings & key milestones
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Our outcomes and ODI's
- Outcome 1 - Excellent water quality now and in the future
- Outcome 2 - Secure and reliable supplies now and in the future
- Outcome 3 - An excellent customer experience to customers and the community
- Outcome 4 - Operations which are environmentally sustainable
- Outcome 5 - Fair customer bills and fair investor returns
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Business plan 2020-2025
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Customer feedback
- Asking customers if our business plan is affordable
- Asking customers if they support our future performance commitments
- Finding out how we can best serve our customers
- Understanding how much customers value improvements to the service we offer
- Understanding what’s really important to customers
- Finding out when and where customers want us to invest
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Customer feedback
- September 2018 submission
- Our water resources management plan
- Our drought plan
- Our assurance framework
- Our resilience action plan
- Our response to Ofwat's draft determination
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Business plan 2015-2020
- Our Annual Performance
- Our performance dashboard
- Our publications
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