Explore, Discover, Do - People and communities are at the heart of every drop of water we supply.
Your customer reference can be found on any bill or letter we have sent you.
Moving home? Let us know so we can send you important information about your water supply.
We know that sometimes finding the money to pay your bill can be difficult so it is very important if you are struggling that you contact us as soon as possible.
In most properties the stop tap is located inside, close to where the water pipe enters the building. In houses, this is usually under a sink (often the kitchen sink), in the garage, a cellar or downstairs bathroom or toilet.
Most household customers can have a water meter fitted free of charge. If you have a meter you only pay for the water you use so you may find you’ll save money.
Direct Debit is the easiest way to pay and is free of charge. You can also spread the cost of your bill over the year.
Pay online with My Account, our online account management service, or pay as a guest - there's no need to log in.
Get water wise around the home.
Spreading the cost of your bill can make it more affordable, there are many ways you can choose to pay