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Common queries

How do I pay online?

Pay online with My Account, our online account management service, or pay as a guest - there's no need to log in.

Would I be better off on a meter?

Most household customers can have a water meter fitted free of charge. If you have a meter you only pay for the water you use so you may find you’ll save money.

Where is my inside stop tap?

In most properties the stop tap is located inside, close to where the water pipe enters the building. In houses, this is usually under a sink (often the kitchen sink), in the garage, a cellar or downstairs bathroom or toilet.

How can we help?