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Common queries

Where is my inside stop tap?

In most properties the stop tap is located inside, close to where the water pipe enters the building. In houses, this is usually under a sink (often the kitchen sink), in the garage, a cellar or downstairs bathroom or toilet.

Where is my outside stop tap?

An outside stop tap is usually operated by a professional. They are generally located in the footpath near the boundary of your property.

How do I pay online?

Pay online with My Account, our online account management service, or pay as a guest - there's no need to log in.

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