Explore, Discover, Do - People and communities are at the heart of every drop of water we supply.
We've repaired the issue which was causing low pressure in Bassingbourn, Kneesworth, Litlington, Orwell and Wimpole. The failure of one of our booster stations, as well as the hot weather and more people staying at home, resulted in an increased demand for water and low pressure. All customers who were…
Moving home? Let us know so we can send you important information about your water supply.
Direct Debit is the easiest way to pay and is free of charge. You can also spread the cost of your bill over the year.
Most household customers can have a water meter fitted free of charge. If you have a meter you only pay for the water you use so you may find you’ll save money.
In most properties the stop tap is located inside, close to where the water pipe enters the building. In houses, this is usually under a sink (often the kitchen sink), in the garage, a cellar or downstairs bathroom or toilet.
Chlorine is added during water treatment as a disinfectant to kill harmful bacteria to ensure the quality of the drinking water is maintained through the pipe network to the point when it reaches your tap.
You'll need to provide details of all of the plots that you require a service connection for in your application.
Download our leaflets, visit www.legislation.gov.uk and www.wras.co.uk
An outside stop tap is usually operated by a professional. They are generally located in the footpath near the boundary of your property.
Black, brown, orange or yellow looking water is usually the result of a sudden change in direction of water within iron mains, which can disturb iron and manganese particles that settle in the bottom of the water pipes.