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Common queries

Would I be better off on a meter?

Most household customers can have a water meter fitted free of charge. If you have a meter you only pay for the water you use so you may find you’ll save money.

Where is my inside stop tap?

In most properties the stop tap is located inside, close to where the water pipe enters the building. In houses, this is usually under a sink (often the kitchen sink), in the garage, a cellar or downstairs bathroom or toilet.

Why does my water taste or smell of chlorine?

Chlorine is added during water treatment as a disinfectant to kill harmful bacteria to ensure the quality of the drinking water is maintained through the pipe network to the point when it reaches your tap.

Where is my outside stop tap?

An outside stop tap is usually operated by a professional. They are generally located in the footpath near the boundary of your property.

How can we help?