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Common queries

Where is my outside stop tap?

An outside stop tap is usually operated by a professional. They are generally located in the footpath near the boundary of your property.

Would I be better off on a meter?

Most household customers can have a water meter fitted free of charge. If you have a meter you only pay for the water you use so you may find you’ll save money.

How do I pay online?

Pay online with My Account, our online account management service, or pay as a guest - there's no need to log in.

How can you help me pay my bill?

We know that sometimes finding the money to pay your bill can be difficult so it is very important if you are struggling that you contact us as soon as possible.

How can we help?