Explore, Discover, Do - People and communities are at the heart of every drop of water we supply.
The Water Industry Act outlines three ways to pay for new water mains.
Your customer reference can be found on any bill or letter we have sent you.
In most properties the stop tap is located inside, close to where the water pipe enters the building. In houses, this is usually under a sink (often the kitchen sink), in the garage, a cellar or downstairs bathroom or toilet.
An outside stop tap is usually operated by a professional. They are generally located in the footpath near the boundary of your property.
Pay online with My Account, our online account management service, or pay as a guest - there's no need to log in.
There are a number of approved contractor schemes in operation in the UK. We support the Water Industry Approved Scheme (WIAPS)
Moving home? Let us know so we can send you important information about your water supply.
Direct Debit is the easiest way to pay and is free of charge. You can also spread the cost of your bill over the year.
Get water wise around the home.