Your water supply on tap
Everything you need to get the most from your water supply.
Your customer reference can be found on any bill or letter we have sent you.
Moving home? Let us know so we can send you important information about your water supply.
An outside stop tap is usually operated by a professional. They are generally located in the footpath near the boundary of your property.
In most properties the stop tap is located inside, close to where the water pipe enters the building. In houses, this is usually under a sink (often the kitchen sink), in the garage, a cellar or downstairs bathroom or toilet.
You'll need to provide details of all of the plots that you require a service connection for in your application.
Pay online with My Account, our online account management service, or pay as a guest - there's no need to log in.
Most household customers can have a water meter fitted free of charge. If you have a meter you only pay for the water you use so you may find you’ll save money.
Download our leaflets, visit www.legislation.gov.uk and www.wras.co.uk
Direct Debit is the easiest way to pay and is free of charge. You can also spread the cost of your bill over the year.