Your water supply on tap
Everything you need to get the most from your water supply.
Following last night's repair to the leak at the junction of King Hedges Road and Milton Road, the traffic lights have now been removed and a road sweeper will tidy the area.
We're sorry for any inconvenience caused as a result of this work.
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Moving home? Let us know so we can send you important information about your water supply.
An outside stop tap is usually operated by a professional. They are generally located in the footpath near the boundary of your property.
We know that sometimes finding the money to pay your bill can be difficult so it is very important if you are struggling that you contact us as soon as possible.
Pay online with My Account, our online account management service, or pay as a guest - there's no need to log in.
You'll need to provide details of all of the plots that you require a service connection for in your application.
Most household customers can have a water meter fitted free of charge. If you have a meter you only pay for the water you use so you may find you’ll save money.
In most properties the stop tap is located inside, close to where the water pipe enters the building. In houses, this is usually under a sink (often the kitchen sink), in the garage, a cellar or downstairs bathroom or toilet.
Direct Debit is the easiest way to pay and is free of charge. You can also spread the cost of your bill over the year.
The water can look cloudy or milky white in colour, usually because air has got into the water supply.