Household

Incidents

Common queries

How can you help me pay my bill?

We know that sometimes finding the money to pay your bill can be difficult so it is very important if you are struggling that you contact us as soon as possible.

Where is my inside stop tap?

In most properties the stop tap is located inside, close to where the water pipe enters the building. In houses, this is usually under a sink (often the kitchen sink), in the garage, a cellar or downstairs bathroom or toilet.

Would I be better off on a meter?

Most household customers can have a water meter fitted free of charge. If you have a meter you only pay for the water you use so you may find you’ll save money.

Where is my outside stop tap?

An outside stop tap is usually operated by a professional. They are generally located in the footpath near the boundary of your property.

How can we help?