Your customer reference can be found on any bill or letter we have sent you.

The Water Industry Act outlines three ways to pay for new water mains.

Moving home? Let us know so we can send you important information about your water supply.

An outside stop tap is usually operated by a professional. They are generally located in the footpath near the boundary of your property.

Most household customers can have a water meter fitted free of charge. If you have a meter you only pay for the water you use so you may find you’ll save money.

We know that sometimes finding the money to pay your bill can be difficult so it is very important if you are struggling that you contact us as soon as possible.

In most properties the stop tap is located inside, close to where the water pipe enters the building. In houses, this is usually under a sink (often the kitchen sink), in the garage, a cellar or downstairs bathroom or toilet.

Download our leaflets, visit www.legislation.gov.uk and www.wras.co.uk

You'll need to provide details of all of the plots that you require a service connection for in your application.