Developer

Incidents

Common queries

Where is my outside stop tap?

An outside stop tap is usually operated by a professional. They are generally located in the footpath near the boundary of your property.

Where is my inside stop tap?

In most properties the stop tap is located inside, close to where the water pipe enters the building. In houses, this is usually under a sink (often the kitchen sink), in the garage, a cellar or downstairs bathroom or toilet.

How do I pay online?

Pay online with My Account, our online account management service, or pay as a guest - there's no need to log in.

Would I be better off on a meter?

Most household customers can have a water meter fitted free of charge. If you have a meter you only pay for the water you use so you may find you’ll save money.

How can we help?