We understand each development is unique
Our dedicated Developer Services team are here to support you through the process of gaining a new water supply.
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Incidents In my area
High street, Trumpington
We are carrying out works to repair a leak on Trumpington High Street, at the junction of Wingate Way.
Temporary three-way traffic lights are in place as we carry out the repairs. We expect these lights to be removed by 21:00 this evening.
We apologise for any inconvenience and thank you for your patience.
Posted: 15 October, 10:17
Needingworth
We’re working to fix a burst main in Needingworth, St Ives, PE27.
We're sorry that this is causing some of our customers to experience low pressure. This will continue until the end of the week, when we are due to complete the repair. Posted: 14 October 2019; 13:21
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Common queries
What should I do if I am moving?
Moving home? Let us know so we can send you important information about your water supply.
How do I set up a Direct Debit?
Direct Debit is the easiest way to pay and is free of charge. You can also spread the cost of your bill over the year.
Where is my outside stop tap?
An outside stop tap is usually operated by a professional. They are generally located in the footpath near the boundary of your property.
Would I be better off on a meter?
Most household customers can have a water meter fitted free of charge. If you have a meter you only pay for the water you use so you may find you’ll save money.
How can I save water?
Get water wise around the home.
What is the Direct Debit guarantee?
This Guarantee is offered by all Banks and Building Societies that take part in the Direct Debit Scheme.
How do I pay online?
Pay online with My Account, our online account management service, or pay as a guest - there's no need to log in.
Where can I get more regulations information?
Download our leaflets, visit www.legislation.gov.uk and www.wras.co.uk
How can you help me pay my bill?
We know that sometimes finding the money to pay your bill can be difficult so it is very important if you are struggling that you contact us as soon as possible.