Get connected

New connection

The key information when applying for a new connection is detailed below. If you would like more information about the process, timeframes, costs and what you need to do, we have put together a handy user guide: Service connections user guide.

To apply for a new connection at your site, we’ll need:
  • A site plan
  • An administration fee (card, cheque or BACs)
  • A completed application form
  • A soil analysis report should be supplied for all sites where a new main is being laid
  • contaminated land assessment form (in the absence of a submitted form we will assume barrier pipe is going to be used).

Apply for a 25mm standard connection

Suitable for household, non-household and property conversion connections

Apply for a non-standard connection of 32mm or larger

Suitable for non-household, property conversion, fire fighting supplies, temporary supplies and main laying connections

Email your application form

What happens next?

  • Step 1 Make your application
  • Step 2 We’ll confirm receipt within five days
  • Step 3 We’ll send you a quote within 28 days
  • Step 4 You make payment 
  • Step 5 You supply us with the property’s postal address
  • Step 6 You lay your supply pipe to the position confirmed by us and let us know it's ready for inspection. More information on how to lay your pipework can be found on the connection requirements page.
  • Step 7 We aim to inspect your supply pipe within five days
  • Step 8 We aim to make the connection (within 21 days). This may be extended due to Local Authority highway opening restrictions. If road closures are required, the timeframe is typically three months.
  • Step 9 We connect your new supply and fit the meter

Tagging of water supplies

Where multiple services are being laid it is critical that the pipes are clearly identified with the plot number. Due to the nature of building sites tags must be well fixed, waterproof and clear.

In order to preserve water quality and prevent debris entering the pipe that could cause a blockage or damage the meter, the end of the pipe should be securely sealed or capped. Ideally, a cap end fitting should be used or alternatively the end should be well protected with PVC tape.

If our contractor attends site to connect multiple connections that are not clearly marked they are instructed to inform the Developer’s Site Manager immediately. If the confirmation of which pipes supply which plots is not provided with the job may be aborted. An abortive cost may then be re-charged to the developer.

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