You said: "I rang you to report an issue with some traffic lights but found your telephone messaging really confusing."
Complaints received this month
Complaints are split into four categories shown in the graph below.
We did: We've made our telephone messaging clearer to help you get through to the right team.
You said: "I'm unhappy I'm unable to provide a meter reading online without registering for MyAccount."
We did: We've updated our webpage which only signposts MyAccount to include a link to our online form allowing you to do this without registering for an online account.