You said: "I rang you to report an issue with some traffic lights but found your telephone messaging really confusing."
Complaints received this month:
Complaints are split into four categories shown in the graph below.
We did: We've made our telephone messaging clearer to help you get through to the right team.
You said: "I'm unhappy I'm unable to provide a meter reading online without registering for MyAccount."
We did: We've updated our webpage which only signposts MyAccount to include a link to our online form allowing you to do this without registering for an online account.