You said: I can’t access my water meter as it’s in a large chamber with a heavy lid and I don’t know which one is mine.
Complaints received this month:
Complaints are split into four categories shown in the graph below.
We did: We’ve reviewed our training guidance and have cascaded out to our advisors to ensure we are updating joint names on bills where customers ask.
You said: I’ve paid my bill via cheque into your office but you’ve sent me a reminder.
We did: We found that there was a bit of a delay in us processing cheque payments, which was causing customers to receive bill reminders. We’re now ensuring we’re processing cheques daily.