Help to pay water bills extended

We're aiming to double the number of customers we support to pay their bills.

We offer a range of ongoing financial support, including special tariffs for people on low incomes and we're already the third highest provider of social tariffs among the water industry. Recognising the issues that the cost of living crisis is causing, additional funding has been made available to allow twice as many customers to be supported.

Any household with an income less than £17,005 per year (plus £1,500 for each dependent child), can apply for the Assure tariff, which will give a 60% discount off their water bill for the first year and 40% for the second year. 

“The current cost of living crisis means that it’s more important than ever that we support our customers who are struggling financially. We’re seeing a growing number of customers seek help and many are already benefitting from our Assure tariffs, as well as other financial support.

“We are working really hard to make sure as many of our customers as possible are aware of the help we can provide; if customers are struggling, we want them to know that they needn’t worry. We want anyone who is struggling to contact us and we will see how we can help.”

Andy Willicott, Managing Director at Cambridge Water 

We offer a range of financial support, as well as the Assure tariff, from payment breaks for people with a temporary financial issue to special tariffs for people on low incomes, as well as flexible payment plans for anyone who needs to budget their payments.

Assure tariff

Find out more about the Assure tariff and apply.

Help to pay your bill

Find out about other ways we can help you with your bill.


Posted: 22 July 2022