For more information, please read our full statement.

Frequently asked questions
Quick links:
The incident

The action taken

The notification

The support offered and advice

Customers who have not received a notification

Any other impact

Our mobile community support team
If you would like to speak to us in person, our community team will be travelling around Cambridge over the next four weeks.

Use the map below to see where our community team will be headed each week. Select a red pin for further details, including the date and time of each visit.

Tip: You can also use the address lookup (located in the top left-hand corner of the map) to search for a specific address, postcode or location and see if we're nearby.