Register for Extra Help

Full name

Street & number

Post code

Email Address optional

Contact telephone no.

Customer reference number optional ?

You can find your customer reference number on any bill or letter we’ve sent you. Just enter the 8 digits that follow UC or MCl.

Self-isolating due to COVID-19 Shielding due to COVID-19 Audio CD Auto medication Bill explained over the phone Blind Braille bill and information Careline / Telecare system Chaperone Visit Chronic / serious illness Contact 3rd party on my behalf Deaf / hard of hearing Dementia / cognitive development condition Dialysis at home Dialysis at hospital Eligible for a pension Extra time to answer the door Family under 5 Hearing difficulties Heart or lung ventilator Large print bill and information Medically dependant on water Medicine in fridge Mental health condition Meter reading assistance Nebuliser or apnoea monitor Nominee service Oxygen concentrator Oxygen tanks kept at the house Partially sighted Password service Physical impairment / mobility issues Limited sense of taste / smell Power of attorney Restricted hand movement Shower / bath required for condition Sign language interpreter Speech impairment Stair lift / hoist or electric bed Temporary life changes Temporary post hospital recovery Unable to answer the door Unable to communicate in English Young adult household

Other (please specify)

New Password ?

Please add a password that you’d like us to use if we need to call or visit you. This can be anything you choose up to a maximum of 8 letters