SSC16 Vulnerability strategy – Help when you need it
Our strategy for supporting vulnerable customers.
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Our strategy for supporting vulnerable customers.
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How feedback on our business plan gained in our ‘Your water, your say’ session has been incorporated into our final business plan.
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Assurance of our customer engagement conducted by an independent company – SIA partners.
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Demographics report
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An analysis of our customer and stakeholder segments seen throughout our PR24 testing.
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Thematic Analysis report
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