Every day we supply over half a million homes with clean, fresh water through a network of 6,000km of pipes. We believe it’s important our customers know how well we’re doing, so we’ll share how we’re performing with you regularly.

• On average customers lost just 34 seconds of supply between April and June. While this is higher than earlier in the year, supply interruptions remain low overall.
  
• Fewer than one customer in every 1,000 has contacted us about the taste, smell or appearance of their water – demonstrating consistently high standards of water quality.
  
• Water quality testing remains consistent across the Cambridge region, with more than 4,700 samples taken. This supports the delivery of high-quality drinking water.
  
• We have continued to repair and maintain our water network to help prevent bursts and minimise disruption to customers. We completed 22.7km of network repairs from April to June.
  
• We repaired over 1,300 leaks between April and June, helping to reduce water loss and maintain a reliable water supply for customers.
  
• Over 132,000 customers are registered on the Priority Services Register, ensuring additional support is available to customers who need it most.
  
• Almost 80,000 customers currently benefit from financial support through one of our affordability schemes.
  
• More than 7,750 water meters were installed between April and June, part of our Water Resource Management Plan to encourage water efficiency.
  
• Customer complaints have continued to fall, from 362 in April to 318 in June. This reflects ongoing improvements to customer service and operational performance.