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Following extensive feedback from its customers, Cambridge Water has launched its new website with a dedicated section providing easy-to-navigate, up-to-date performance data and service level information, to ensure that its customers are fully informed.

Feedback from customers has showed that they want to understand more about the water company and sharing this data seemed a good first step. The new site features monthly performance information on things like water supply, pressure and quality, as well as number of complaints made. The data incorporates information on customer satisfaction and stats on the number of leaks which have been repaired over the month. 

The new site, which was developed in-house, minimising costs to the customer, also features improved security and navigation, as well as regularly-updated scrolling news. Customers will still be able to access all the information they currently use, but this refresh represents the start in a series of website improvements.  The site has also been optimised for smart phones and tablets, as research has shown that around 38% of Cambridge Water’s customers access digital information this way.

Phil Newland, Managing Director at Cambridge Water, explained: 

“We introduced a similar performance reporting mechanism on South Staffs Water’s website recently and following positive feedback from customers and regulators, we recognised it made sense to introduce it to the Cambridge Water website too.  I am sure customers will find navigation around the new site intuitive and will enjoy the new look and feel, as well as some of the new features. It will help our customers to understand how hard we are working to provide them with the best possible service.”

The company is keen to hear what its customers think about the new site and has incorporated an online feedback form to encourage comment.
 

Your feedback

Visit the survey to give your views on the new website.