About us
Every day we supply over 300,000 customers with clean, fresh water.
We think it’s important our customers know how well we’re doing this, so every month we share how we're performing. Take a look at our latest figures by clicking on the sections below:
Supporting customers >
3249
customers receiving extra help
Complaints >
21
customers who have contacted us with a complaint
Acceptability of water >
5
customer enquiries dealt with about our water quality
Customer satisfaction >
our customer survey results
5 %
Quality testing >
4354
tests carried out on our water to ensure quality
Leaks >
131
leaks on our network fixed
the average time to repair was
7
Days
Water supply >
2734
properties have experienced an interruption to their water supply
average time without water:
1
hour
12 mins
Water pressure >
30
customers have contacted us with concerns about low pressure
Water meters >
56
households that have switched to a water meter
Water saving devices >
74
FREE water saving devices provided a potential saving of
2600
Litres