About us
Every day we supply over 300,000 customers with clean, fresh water.
We think it’s important our customers know how well we’re doing this, so every month we share how we're performing. Take a look at our latest figures by clicking on the sections below:
Supporting customers >
4029
customers receiving extra help
Complaints >
45
customers contacted us with a complaint
Acceptability of water >
15
customer enquiries about our water quality
Customer satisfaction, trust and value for money >
Our customer survey results
85 %
Quality testing >
4769
tests carried out on our water to ensure quality
Leaks >
213
leaks fixed on our network
Average time to repair:
6
Days
Water supply >
3428
properties experienced an interruption to their water supply
Average time without water:
1
hour
24 mins
Water pressure >
38
customers contacted us with concerns about low pressure
Water meters >
20
households have switched to a water meter
Water-saving devices >
30
FREE water-saving devices provided a potential saving of
725
Litres
