About us
Every day we supply over 300,000 customers with clean, fresh water.
We think it’s important our customers know how well we’re doing this, so every month we share how we're performing. Take a look at our latest figures by clicking on the sections below:
Supporting customers >
4566
customers receiving extra help
Complaints >
15
customers contacted us with a complaint
Acceptability of water >
20
customer enquiries about our water quality
Customer satisfaction, trust and value for money >
Our customer survey results
84 %
Quality testing >
4051
tests carried out on our water to ensure quality
Leaks >
112
leaks fixed on our network
Average time to repair:
8
Days
Water supply >
1542
properties experienced an interruption to their water supply
Average time without water:
1
hour
40 mins
Water pressure >
26
customers contacted us with concerns about low pressure
Water meters >
66
households have switched to a water meter
Water-saving devices >
643
FREE water-saving devices provided a potential saving of
5176
Litres
