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Good news for Cambridge Water customers as company announces reduction in bills

Cambridge Water’s household customers will continue to receive one of the lowest water bills in England and Wales in 2019/20, as the company announces a reduction in its water charges.

The average household water bill will fall by £1 to £139 a year, with customers continuing to pay, on average, 38p a day for all the water they need for drinking, cooking, washing and cleaning.

Wastewater charges, which Cambridge Water collects on behalf of Anglian Water, will increase by £14 and will cost around 70p a day (£258 a year).

Since 2014, clean water charges in the Cambridge Water region have risen by just 3% during a period when inflation has been 9%.

The prices for 2019/20 are in line with Cambridge Water’s five-year business plan submitted to Ofwat in September 2018. These plans are developed by every water and sewerage company after extensive consultation with customers.

 Phil Newland, Managing Director at Cambridge Water, said:

“We know, from talking to our customers, that value for money from their water supplier is important, so we’re committed to having one of the lowest water bills in the country, while providing a high-quality, consistent water supply.

“We are always working to make sure we keep bills affordable and easy to manage and we are committing to keep our water supply charges fixed until 2020.

“If any of our customers face difficulty paying their bills, we offer support including flexible payment arrangements and a number of special tariffs.

“While keeping our prices low, we will continue to deliver high levels of service, invest and improve our essential infrastructure and support customers through our Assure Tariff in making their bill more affordable.”