Incidents

There are currently no active incidents.

We recently fixed…

  • Burst main between CB23, CB24, PE27 and PE28

    We're continuing to repair a burst water main that may have affected your supply in the area of Fen Drayton, Fenstanton, Hilton, Over, Swavesey, Connington, and St Ives. We believe your water supply should now be returning to normal. As service is restored, you may temporarily notice lower water pressure or some discolouration. If your water appears discoloured or there are changes to its taste or smell, please run your cold kitchen tap for up to 20 minutes until it runs clear. 

     

    We apologise for any inconvenience caused and thank you for your patience.

    Posted/Updated: 13/09/2026, 14:15


  • Burst main between the A14 and Hattons Rd, Longstanton

    We have now restored supplies for affected customers in the PE28, CB23 and CB24 areas.

    If you have had an interruption to supply, you may notice that you water looks different than usual. This is perfectly normal and your water will be safe to drink. Running your cold kitchen tap will help to clear it. For more information, please refer to our water appearance advice video.

    Appearance of your water | Cambridge Water

    We’re sorry for any inconvenience caused. Thank you for your patience.

    Posted/Updated: 23/08/2026, 19:15


  • Burst Main Update - Elsworth CB23

    The repair to the burst main in Elsworth, CB23, is still ongoing.
    Customers who are currently without water can collect bottled water from the Village Green.


    We apologise for the inconvenience and thank you for your patience and understanding while we work to restore your water supply.

     

    Updated: 31/08/2026, 14:20 PM

  • Low Pressure and No Water - Conington Road (1)

    We're aware of an issue on Conington Road which is causing low pressure and no water for customers in the local area.

    We're currently working to restore supplies as soon as possible

    We are sorry for any inconvenience caused and thank you for your patience.

     

    Posted: 21/08/2026, 10:04 AM

  • Low Pressure and No Water - Conington Road

    We're aware of an issue on Conington Road which is causing low pressure and no water for customers in the local area.

    We're currently working to restore supplies as soon as possible

    We are sorry for any inconvenience caused and thank you for your patience.

     

    Posted: 21/08/2026, 10:04 AM

  • Low pressure and No Water in Whittlesford Cambridge

    We're aware of an issue in Whittlesford which is causing low pressure and no water for customers in this area.

    We're currently working to restore supplies as soon as possible

    We are sorry for any inconvenience caused and thank you for your patience.

    Posted: 19/08/2026, 17:15.

  • Essential water use

    Due to exceptionally high demand during the hot weather, we're asking customers to use water for essential needs only.

    Please avoid using hosepipes, car washing, paddling pools and garden watering where possible. 

    You may notice lower water pressure at times. This is a temporary measure to help us balance demand and ensure everyone continues to have access to essential water.

    Together we can help maintain supplies and avoid restrictions. 

    Thank you for your support.

    Posted/Updated: 07/07/26, 18:02

  • Low pressure

    The current hot weather has led to exceptionally high demand for water across our region.

    Some customers may experience lower water pressure or a temporary loss of supply.

    We are aware of these issues and are working to maintain supplies. Please help by using water wisely and avoiding non-essential water use.

    Thank you for your patience and support.

    Posted: 08/07/2026 20:51

  • Customer Service Update

    We're sorry if you're currently experiencing difficulties accessing our online services.

    We are aware of a technical issue that is affecting some customers' ability to use MyAccount, Pay Now, and our Mobile App services. Our teams are working urgently to restore full service as quickly as possible, and we apologise for any inconvenience this may cause.

    Unfortunately, this issue is also impacting some of the systems used by our Customer Services team. This means that, even if you contact us, we may be unable to access the information needed to action your request at this time.

    Please only call us if you have an emergency relating to your water supply. If you need to report an emergency, please contact us on 0800 389 1011.

    We'll provide further updates as soon as more information becomes available.

    Thank you for your patience and understanding while we work to resolve the issue.

    Posted 16/09/2026 11:24am.

  • Possible Supply Interruption in CB23 Cambourne

    We are aware of an issue with our booster in Cambourne CB23, which may be causing no water. We are working to get this resolved as quickly as possible

    Thank you for your patience and understanding.

    Posted: 14/09/2026, 18:27.