We are currently looking into…

• Update to supply interruption in Cambridge - affected areas CB24, PE27 and PE28

  Thank you for your patience this morning while we resolved a major burst water main. Water supplies have now been restored for all customers.

  As service returns to normal, you may notice a temporary change in the appearance of your water. If it looks milky or white, this is caused by harmless air bubbles. Although it may not look appealing, it is safe to use. 

  To help release any trapped air, we recommend running your tap while gently opening and closing your internal stop tap a few times.

  For more information about aeration and what to expect, click here.

   Posted: 06/11/25, 11:05
  

• Low pressure in St. Ives (PE27)

  We're aware of an issue in St. Ives, which is causing low pressure for customers located in (PE27).
  
  We're currently on our way to investigate and aim to restore normal pressure as quickly as possible.
  
  We're sorry for any inconvenience caused and thank you for your patience.
  

  Posted: 07/11/25, 19:08

We recently fixed…

• Burst main on ST. Neots Road Caxton Cambridge,CB23 3PD. (Affecting the PE19 6 area)

  We’re aware of a burst main on St. Neots Road Caxton Cambridge,CB23 3PD, which is causing low pressure or no water for customers located in the PE19 6 area.

  This has now been rectified and all customers affected should now have water.
  

  As your supply returns, you may notice that you water looks different than usual. This is perfectly normal and your water will be safe to drink. Running your cold kitchen tap will help to clear it. For more information, please refer to our discoloured water advice video.
  https://www.south-staffs-water.co.uk/household/my-water-supply/water-quality/appearance-of-your-wat…

  We’re sorry for any inconvenience caused. Thank you for your patience.

  Updated: 26/10/25, 07:35