Incidents

We are currently looking into…

  • Customer service lines

    Due to an IT issue that began last weekend and carried through into this week, we are currently responding to a backlog of queries. As a result, there may be longer wait times across our customer service channels. We apologise for these delays.

    We are still answering your calls across all lines. If you have an emergency with your water supply, you can still call us on 01223 706050 option 3.

    If you have a billing-related query that is not urgent, please take a look at our bill FAQs or head over to MyAccount.

    We expect our usual service levels to return towards the end of next week. Thank you for your continued patience.

    Updated: 03/10/25, 09:10

We recently fixed…

  • Burst main on Elsworth Road, Conington (CB23 4)

    We’re aware of a burst main on Elsworth Road, which is causing low pressure or no water for customers located in CB23 4.

    All customers in the affected area should now have supply. 

    We’re sorry for any inconvenience this caused. Thank you for your patience.

    Updated: 28/09/25, 17:55

  • Burst main on Tinkers Lane in Kingston (CB23 2)

    A burst main on Tinkers Lane, (CB23 2) which was causing low pressure or no water for customers located in (CB23 2) has been resolved. 

    We’re sorry for any inconvenience this has caused. Thank you for your patience. 

    Updated: 05/09/25, 21:35

  • Burst main in Madingley/Northstowe (CB24 1)

    We’re aware of a burst main between Madingley and Northstowe, which is causing low pressure or no water for customers located in CB24 1.

    Our team have isolated the main, and customers affected should have water, although it may be at low pressure. Our team are continuing to work on improving water pressure in the area. 

    We’re sorry for any inconvenience this has caused. Thank you for your patience.

    Updated: 08/09/25, 15:02

  • Burst main on Holywell Front (PE27 4)

    A burst main on Holywell Front (PE27 4), which was causing low pressure or no water for customers located in (PE27 4 & CB23 2), has been resolved. 

    We’re sorry for any inconvenience caused. Thank you for your patience.

    Updated: 04/09/25, 15:10