Our meters can usually be fitted free of charge at household properties.
We may not be able to fit a meter free of charge where: - You have a shared water pipe with one or more properties. If this is the case, you can apply to have a separate supply. - You live in a flat with separate hot and cold water supplies. - Substantial alterations to the existing plumbing and/or joinery would be needed before it could be installed. - You would like the meter installed in a different location to our recommendation.
If the meter survey shows that a meter can’t be fitted at a reasonable cost, we will offer you the alternative of paying an assessed charge for your water and sewerage services.
Assessed charges are based on your property type and not its rateable value (RV).
If your rateable value (RV) is lower than the assessed charge, then we would continue to charge on the basis of RV.
We can’t offer you assessed charges if: - A meter can be fitted at reasonable cost - You refuse to pay any additional costs for the installation of a meter in an alternative location - You refuse to carry out any work needed for the meter to be installed.
Can I change my mind after the meter has been fitted?
If you chose to have a meter fitted in the last 24 months, you can change back to unmetered charges as long as you meet the conditions.
You can revert to rateable value providing that: - You give us notice within 24 months of installing the meter - This is the first time you have asked us to change back to unmetered charges - You do not intend to use water for non-essential purposes, as described in the Water Industry (Prescribed Conditions) Regulations 1999. - You still live at the property. A new occupier cannot ask to convert the property back to rateable value. - You opted to have the meter installed.
Reversion is not available for properties that have been compulsorily metered.
Reversion to unmetered charges takes effect from the date we receive the request in writing. We need a meter reading in order to complete the reversion, and we will call you to discuss your choice.
If you revert back to rateable value charges we will not remove the meter. This is in case the property needs to be metered at some point in the future. If you move from the property, the next occupier will be charged using the meter
Household customers It is compulsory to have a water meter fitted in cases where a substantial amount of water would be used, over and above that of a normal household.
These cases are: - If you use a garden sprinkler or unattended watering devices - If you have a bath with a capacity greater than 230 litres - Certain types of showers - If you have a swimming pool or garden pond with a capacity greater than 10,000 litre
If any of these apply to you, please contact us.
All newly built properties are automatically metered.
There is no charge for the cost of installation where meters are fitted compulsorily, but you will not be able to revert to unmetered charges once it's installed.
Non-household customers As part of our commitment to promote fairer billing and respect the environment, and in line with Government guidelines, we have a policy of metering all non-household properties.
If you still pay based on the rateable value of your property you will be contacted to arrange for a meter to be installed.
There are a number of benefits to switching to a meter: - You only pay for the water you use - Taking regular meter readings will help you better understand how and when you are using water - They can also help identify leaks on your pipework - You’ll be able to reduce your bill further by installing water efficient appliances - Using less water is helpful to the environment.
Where will a meter be fitted in a non-household property?
Our preferred location is outside at the boundary of your property, where our outside stop tap is located.
Sometimes it's not possible to install a meter outside. This is usually because the supply pipe is shared with other properties. In these circumstances we will carry out a survey to fit the meter inside, where the water supply first enters the property.
Standard tariff customers If you’re a metered non-household customer on the standard tariff, we’ll read your water meter at least once every financial year.
We’ll send you a bill either every six months or every month. At least one bill each financial year will be based on an actual meter reading. The remainder of your bills are likely to be estimated based on your previous consumption.
Medium or large-user tariff customers If you’re a metered non-household customer on the medium-user tariff or the large-user reservation tariff, we will read your meter every month and send you a bill monthly which must be settled by Direct Debit.
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