My bills and payments

If you've received a bill that is higher than normal, we want to help. Please select one of the following options for further information and support.

Did you know? You can easily find out if your home has a water meter by looking at your bill:

- If your customer reference number starts with 'MC', then you have a water meter

- If your customer reference number starts with 'UC', then you are billed using rateable value.

 

Struggling to pay - we're here to support you

If you've found yourself facing financial difficulties, help is available. We have a number of different support options available, including special tariffs and payment breaks.