We use feedback from our community members to make important changes

We use H2Online to capture the voice of our customers and ensure that their feedback influences our decision making, which helps to shape our services for the better.
Frequently asked questions


Comments from H2Online members

“Great to see a company actively responding to feedback!”


"Cambridge Water is consistently following up and reporting back, many companies conduct surveys on a frequent basis and then provide no evidence of follow up and fail to report back. Keep up the good work.”


Please note:
To be eligible to join, you must be a Cambridge Water customer.
Employees of South Staffordshire PLC are not eligible to join at this time.