Having access to clean drinking water every day at an affordable price is vital and there are many challenges ahead of us.

These include:

• an increasing population
• the impacts of changing weather patterns caused by climate change, putting pressure on water supplies in the future
• an increase in social hardship
• the need to make services more accessible to customers who need extra support
• the need to protect the environment in the region.

We collect customer feedback in many ways and have set up this online community to provide another way for you to have a say in our plans and where we invest money from bills.

Your ongoing feedback helps us to overcome these types of challenges and offer the best possible service.

H2Online gives you the opportunity to: 

• share your views and opinions on your water service – from water meters, to water quality, to protecting the environment 
• talk to other customers, learn more about your water service and have some fun
• receive updates on how your feedback is helping to make our service better and benefit our local communities  
• earn points by taking part in discussions and responding to polls and feedback surveys
• win prizes for taking part each month

Each month we will be rewarding valuable feedback from our H2Online community members - so do get involved!

We want you to give us your views.

Taking part is easy and you can give as much or as little time to the community as you choose. 

There's a mix of activities each week; from short polls, to discussion and surveys covering a wide range of topics which members have told us they want to talk about.

You can also start your own discussions and talk to other community members.

H2Online is a private online space, independently moderated by our research partners, which ensures your views are captured impartially and fairly.

Each month we share our "You said - we did" report with H2Online community members, to summarise what members told us and what we've done a s a result.

You can see a summary on our You said we did page.