More people can get help to pay their water bills

We've increased the income threshold of our social tariff; "Assure", which provides discounted water bills, so that more customers can benefit from financial support.

We are already the third-highest provider of social tariffs among the water industry and now, recognising the issues that the cost-of-living crisis is causing, we want to ensure that anyone who needs help is aware of the support available.

The Assure tariff was available for households with an income of less than £17,005 per year but this has now been increased to £19,050. By increasing the income threshold, more customers are eligible for a 60% discount on their water charge in the first year and 40% in the second year.

“The current cost-of-living crisis means that it’s more important than ever that we support our customers who are struggling financially.

"Many of our customers are already benefitting from our Assure tariff, as well as other financial support that we offer. This change will help even more customers during these challenging times and we are working really hard to make sure that everyone is aware of the support we can provide.”

Andy Willicott, Managing Director

Assure tariff

Find out more about the Assure tariff and how to apply

Posted: 28 November 2022