My water supply

We’re committed to delivering high-quality drinking water to our customers. Each year we carry out thousands of tests on samples we have taken from treatment works, reservoirs and homes across the region. 

The samples we take are analysed in a UKAS accredited laboratory to ensure they comply with drinking water safety standards.
Indicator parameters

 

Units

PCV

Number of samples

Number of Samples contravening PCV

% No. of samples contravening PCV

Minimum

Mean

Maximum

pH (New Reg Limit) Env

 

-

66

0

0

7.10

7.32

7.80

Sulphate (as SO4)

mg/l

250

7

0

0

26.70

28.11

29.10

Ammonium (as NH4)

mg/l

0.5

66

0

0

<0.03

0.02

0.04

Total coliforms

No./100ml

0

175

1

0.57

0.00

0.01

1.00

3 day count,22 deg C

cfu/ml

50

66

0

0

0.00

7.65

300.00

Free chlorine

mg/l

-

175

0

0

0.03

0.09

0.21

Conductivity

uS/cm

2500

66

0

0

508.00

574.29

706.00

Chloride

mg/l

250

7

0

0

27.00

32.00

38.00


*With the exception of the Total Coliforms parameter all of the samples collected from this zone in 2023 complied with the Water Supply (Water Quality) (Amendment) Regulations 2016. The unsatisfactory samples were resampled and were found to comply with the Regulations. 

Water hardness

Average of Ca Average of Mg mg/l or ppm CaCO3 Degrees Clark (*0.07) Degrees French (*0.10) Degrees German (*0.056)
117.0 3.7 307.2 21.5 30.7 17.2


Water quality terms

Find out what the technical terms used in the water quality reports mean.