For most customers, the rainwater that falls onto their roofs, driveways and other parts of their property drains to the public sewers. We call this surface water.
Anglian Water includes the cost of removing surface water in their sewerage charges. This appears on your bill as a surface water drainage charge.
There are some properties where surface water does not drain to the public sewer. For example if they have their own soakaways or septic tanks. If you think this applies to your property you may be able to claim a lower surface water charge.
As a water only company we only supply drinking water. Once the water has been used in your home or business it becomes waste water, which is the responsibility of Anglian Water. If you would like to report a problem with the drains, sewers or sewerage, including drain covers and lids, please contact Anglian Water. Anglian Water - help & contacts.
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