Supplying to us

As a supplier you play an important part in helping us to provide our customers with high quality water, exceptional levels of service and great value for money.

Our relationship with you is essential in delivering for our customers time and time again and you play a key part in enabling us to deliver against our business plan and drive our business forward.

Our Supplier Code of Conduct outlines our expectations of how our suppliers, and their supply chain partners, should act when providing South Staffordshire Water PLC with goods or services, covering both South Staffordshire and Cambridge areas of operation.

The way you do business should align to the values and aspirations outlined in this document. We expect all our suppliers to act in accordance with the highest ethical standards, and to comply with all relevant laws, regulations, and licences.

Thank you for supporting our business and complying with our Supplier Code of Conduct. If you have any questions about the intent of this document or its content, then please get in touch.

1 - Business Ethics Standards

We are committed to building together with our suppliers and their supply chain partners, an open culture in which 'always doing the right thing' comes naturally and wrongdoing is unthinkable and unacceptable.

To do this we must all take responsibility for achieving the highest standards of ethical behaviour and promote an environment where everyone can do the right thing and feel comfortable raising concerns about actions or decisions that they think are unethical.

We will not tolerate poor ethical standards. We expect all our suppliers to be prepared to challenge unethical behaviour. Examples of unethical behaviour may include, but are not limited to, bullying, harassment, discrimination, and any other unfair practices committed at a personal or corporate level. If you believe that an employee or contractor, or anybody else doing business with us, has acted unethically or unlawfully, you should quickly bring this to our attention.

In return, we will investigate the facts thoroughly, fairly and promptly when you raise a concern. We will not tolerate any form of retaliation or victimisation, where a concern is raised in good faith.

1a – Our Core Values

  • Our values are: Equality, diversity and inclusion; Excellence in service; Responsibility; Trust and respect.

Our values

Find out more about what each of our values represent >

1b - Fraud, bribery and corruption and facilitation of tax evasion

We are committed to carrying out our business in a fair, honest, and open way, and we expect you to be honest and fair when you carry out your business.

We have a zero-tolerance approach to any type of bribery, fraud, corrupt business practices or tax evasion or the facilitation thereof, and we expect you to have a similar approach.

We expect you to have a programme in place to prevent and detect fraud, bribery, tax evasion and other corrupt business practices. In particular, we expect you to have procedures in place to prevent bribery in accordance with all applicable national laws or regulations. This includes without limitation the UK Bribery Act 2010. In addition, we expect you to have policies and procedures in place to prevent your employees and other persons associated with you from facilitating tax evasion.

We expect you to have programmes which protect employees who give you information on any unfair or inappropriate business activities (whistleblowing), making sure that you do not reveal their identity.

If you find that fraud, bribery, tax evasion or any other potentially corrupt practice has taken place and this relates to work done on our behalf or otherwise relates to our business, you can contact us at:

We reserve the right to review your control procedures associated with preventing and detecting fraud, bribery and corrupt business practices, tax evasion and the facilitation of tax evasion. If we have serious concerns, whether they relate to our business or not, we will review our relationship with you.

1c - Entertainment, hospitality, gifts and cash rewards

We expect you to help us keep to our rules on business rewards, such as gifts, meals, hospitality, and entertainment. We may accept hospitality and entertainment as long as it has a genuine business purpose. The best way to avoid a potential conflict of interest is to avoid offering gifts, rewards, hospitality, or entertainment to our employees altogether.

We encourage our employees not to take part in any activity that would affect their judgement when dealing with you. In particular, we do not allow our staff to accept cash or cash equivalents, such as gift certificates.

Employees who are involved in the supply chain for our business are not allowed to give or receive any gifts, hospitality, or entertainment. Please do not send in any unsolicited gifts or offer any hospitality of any value.

We do not allow our employees to seek or take part in any:

  • offensive or inappropriate entertainment;
  • hospitality or entertainment based on the value of anything we or another organisation has bought; or
  • hospitality or entertainment in return for influence or for a specific decision.

2 - Health and safety

We believe keeping our people safe is a core value and responsibility. Safety at work is a basic human right, and workplace conditions directly influence workers as well as their families and communities. Our people, their families and wider communities should expect an unequivocal level of dedication and continual improvement. We want to be a recognised leader in the development and operation of safe, reliable, and sustainable energy infrastructure to meet the needs of our customers and communities. One of the ways we will achieve this is to deliver excellent levels of safety and ensure the wellbeing of our employees and anyone else working with or for us.

We recognise that our operations potentially give rise to risk. The management of that risk should reflect the presence of capacity to manage risk in variable conditions, and that it must be enacted through leadership responsibility towards workers rather than paperwork and compliance alone. Improving how people interface and are supported by safety systems is essential. The higher the risk the more systems control should be present. This will be our fundamental approach to how we can create a safer working environment and long term, sustainable improvement.

You should ensure that your safety targets will be developed to reflect the positive attention we put on engaging with workers, building capacity and promoting a learning culture. Our targets will not just focus on the absence of accidents, but the presence of capacity and effective controls to eliminate as many of the factors contributing to the occurrence of accidents as possible and building our capacity to fail safely. We will be focused on understanding the difference between work as imagined and work as done and how organisational drift can be identified and harnessed. You should be working to achieve the same.

You must be committed to creating an environment which is safe, healthy and secure for all of your employees and others affected by your operations.

3 - Data Protection

We expect that all businesses within our supply chain design their organisational structure in such a way that it meets the UK’s Data Protection requirements.
In support of this you should ensure that you are able to demonstrate compliance with:

  • Our data privacy policy and procedures which are available on our website:

  • Any additional requirements contained within individual contracts, where data protection obligations may be subject to review as part of the ongoing management of the contract.

You should process personal data for the sole purposes of the performance, management, and monitoring of the contract. In processing personal data relating to SSW, you may act only under our supervision, in particular with regard to the purposes of the processing, the categories of data which may be processed, the recipients of the data and the means by which the data subject may exercise their rights.

We expect you to restrict access to data to staff, on the basis that is strictly necessary for the performance, management, and monitoring of the contract. Taking into account the nature of the inherent risk in processing and the nature of the personal data concerned, you shall adopt appropriate technical and organisational measures in order to prevent any unauthorised person from having access to computer or other systems processing personal data.
You must ensure that:

  • during communication and/or transport of personal data, data cannot be read, copied or erased without authorisation
  • personal data is not transferred outside the EU without prior authorisation of South Staffs Water PLC
  • you keep records of which personal data have been communicated, when and to whom.

4 - Protecting the environment

We recognise the value of sustainability. For us this means that we are committed to business practices that preserve natural resources, save money and that are good for the community. That’s why we make decisions that have a positive impact on environmental factors linked to our operations, and also on social and economic factors. We look to our suppliers to support us in meeting our policy objectives.

As a minimum we expect all suppliers to comply with all legal requirements and obligations and to have in place an environmental management system that is aligned to the requirements set out in standards such as ISO14001.
In particular you should:
  • set meaningful targets to improve environmental performance and openly report on performance against these targets
  • identify and manage any chemicals, other materials and substances which would be hazardous if released into the environment, and make sure that you handle, move, store, recycle and dispose of these materials safely and in a way that will not be hazardous to the environment
  • use materials in a responsible way which does not affect the well-being of people, animals, and other living systems
  • identify all chemicals and other substances in your products, communicate this to us when required and show that you are working to substitute or reduce where possible any harmful substances from your products
  • ensure that any activities that have an impact on natural habitats will be conducted in a manner that is compliant with all legal/planning requirements and conditions, including the restoration and where possible the enhancement of any habitats impacted.
We expect our suppliers to use renewable and non-renewable resources more efficiently. In particular you should:
  • make a reasonable effort to reduce all types of waste including reduction at source, reuse and recycling
  • ensure all waste is managed, treated and disposed of as the law requires, measure and report how much waste you produce and put in place processes to continually reduce the amount of waste sent to landfill
  • make an effort to focus on eco-design and think of the ‘life cycle’ of products, for example, think about using less packaging, using fewer natural resources, reducing the energy you use, using more recycled materials and facilitating reuse, refurbishment or recovery of materials
  • reduce the amount of energy consumed and use recognised methods to work out and report on your carbon footprint (how much carbon dioxide and carbon dioxide equivalent you directly or indirectly release into the environment) and demonstrate how you plan to reduce this impact.
The UK water sector is leading the world in its commitment to achieve net zero carbon emissions by 2030. This goal forms part of Water UK's Public Interest Commitment, which sets out five stretching social and environmental ambitions that each of the water companies is contributing towards.  We need our supply chain to support us in achieving these ambitions as listed below:
  • Triple the rate of sector-wide leakage reduction by 2030
  • Make bills affordable as a minimum for all households with water and sewerage bills more than 5% of their disposable income by 2030 and develop a strategy to end water poverty
  • Achieve net zero carbon emissions for the sector by 2030
  • Prevent the equivalent of 4 billion plastic bottles ending up as waste by 2030
  • Be the first sector to achieve 100% commitment to the Social Mobility Pledge.

5 - Resilience and business continuity

We expect all businesses in our supply chain to have business continuity arrangements in place to ensure that you can continue to provide your services to us in the event of any disruption to your operations.  

As a minimum, these resilience arrangements should consider: people, premises, process (information and technology) and providers.
More detail will be provided through the procurement process and contained within individual contracts, where business continuity arrangements may be subject to review as part of the ongoing management of the contract.

5a - Security

We are committed to ensuring effective controls are in place to protect corporate assets and employees. Any significant compromise of physical or cyber security could result in disruption, with potentially serious social and economic consequences. We would expect our supply chain partners to demonstrate a similar commitment to security and have appropriate policies and procedures in place to provide a continued safe and secure work environment. Security related controls should be proportionate to the risk, the detail of which will be contained within, and managed, through individual contracts.  

6 - Work and human rights

We expect all businesses in our supply chain to respect the people they employ and to offer a safe workplace that is free from harm, intimidation, harassment or fear. The Ethical Trade Initiative Base Code, and the UN Global Compact Principles along with any local employment health and safety legislation, will be considered to be the minimum standard.

The extent of these rights extends, as a minimum, to the right of collective bargaining, a fair, or living wage (or minimum wage if determined by local legislation outside of the UK), working age and hours. You must not use any forced labour, whether in the form of involuntary prison labour, indentured labour, bonded labour, or otherwise. All your employees must have volunteered to work and must be free to leave or end their employment by giving reasonable notice. You must comply with the requirements of the Modern Slavery Act 2015.

We are committed to promoting equal opportunities to all our employees, customers, and suppliers. We treat all people equally with respect and dignity including those contracting to supply goods or services. We do not discriminate on the grounds of age, colour, disability, race, ethnicity, gender, marital status, gender reassignment, sexual orientation, maternity, religion, faith, caste, or on any other unjustifiable or illegal grounds. We expect the same standards to be adhered to by all suppliers in our supply chain.

7 - Conflict minerals

We are committed to complying with applicable requirements relating to conflict minerals. The term “conflict minerals” refers to certain identified minerals: columbite-tantalite, cassiterite, wolframite, gold ores which are respectively refined into: tantalum, tin, tungsten, gold and other minerals that may be designated in the future, emanating from mining operations in the following covered countries or other countries that may be designated in the future: Democratic Republic of the Congo (DRC), The Republic of the  Congo, Central Africa Republic, Tanzania, South Sudan, Burundi, Zambia, Rwanda, Angola, Uganda.

Our policy is not to use products containing conflict minerals. We expect you, as a business in our supply chain, to have a policy and controls in place to monitor and prevent the use of materials sourced illegally or unethically and in particular conflict minerals sourced from any of the covered countries. However, if you know, or have reason to believe, that conflict minerals may be contained within the product that you are supplying to us and these are not from recycled or scrap sources you must exercise due diligence to determine the source and chain of custody of the conflict minerals or derivatives. You must document your efforts and make your due diligence measures available to us upon request and provide us with evidence of the origin of the conflict minerals in products supplied by you to us.

8 - Community and supplier diversity

We expect suppliers to have an understanding of how their activities impact their local area and wider community, and we encourage them to make positive contributions and investments, for example by providing appropriate local employment opportunities, workforce volunteering and charity activities. We expect our suppliers to minimise disruption to communities.

It is our corporate policy to provide small and local businesses, minority ethnic, women owned and diverse business enterprises, with an equal opportunity to participate in our procurement and sourcing processes. We will develop, administer, and implement processes to ensure these businesses have an opportunity to participate in the procurement process, which will include extending this policy through our supply chain.

We are committed to and support the Prompt Payment Code, one of these commitments is paying businesses who have up to a maximum of £6,000,000 annual turnover within 30 days from receipt of the PO - further information can be found at 

9 - Social Mobility Pledge

The Social Mobility Pledge is a coalition of 550 businesses globally employing over 5 million people, as well as more than 50 universities representing almost 2 million students. It encourages organisations to be a force for good by putting social mobility at the heart of their purpose. Organisations taking steps to boost opportunity and social mobility is more important than ever as we face the challenge of a growing opportunity gap in the wake of COVID-19.

We are committed to this pledge which represents a powerful and pioneering shift towards being a truly purpose-led organisation committed to social mobility by committing to Outreach, Access and Recruitment:

  • Outreach – SSW will work to reach out to schools or colleges to provide coaching through quality careers advice, enrichment experience and mentoring to people from disadvantaged backgrounds or circumstances
  • Access – SSW will work to provide structured work experience and apprenticeship opportunities to people from disadvantaged backgrounds or circumstances
  • Recruitment - SSW will work to adopt open employee recruitment practices which promote a level playing field for people from disadvantaged backgrounds or circumstances.
We would like to invite our supply chain to also sign up to this pledge. For more information, please go to:

10 - Monitoring and reporting

We expect you to evaluate your own activities to make sure you are keeping to this Code of Conduct throughout your work. We expect you to have the ability to demonstrate compliance to the principles set out in this document whilst working on our behalf.

You must have a process in place to remedy any instances of breaches, non-compliance, or problems you find through audits, reviews, or inspections. You should bring to our attention immediately if you are aware of any significant issue or potential breach of legislation which may affect you working with us.

We also expect you to investigate and report any concerns or complaints you have about issues to do with breaking the law or standards which relate to our business, sub-suppliers, or subcontractors. We can then investigate and deal with these issues. We expect you to co-operate with us fully during any investigation we carry out, and we do not accept any type of retaliation against any person or business who raises any concerns.

We may request, periodically, a letter of assurance certifying that you have complied or have brought issues to our attention in a timely manner. You should have suitable training in place for key personnel working with us, introducing this document along with your relevant policies and procedures.

11 - Subcontracting and supply chain

Where you are allowed under the terms of your contract with us to subcontract work or services to third parties, we expect those third parties to be informed of the provisions of this Supplier Code of Conduct and to adhere to its provisions. The same shall apply to any third parties supplying goods to your organisation in relation to your contract with us.

Posted: 14 March 2022