Our policy on keeping water safe in premises.

Water Industry policy for the enforcement of the Water Supply (Water fittings) Regulations by WRAS.

Miscellaneous Water Charges 2024/25

Water company lay application

Responsibility for water pipes

Tips to help you save water in your home.

Guidance and advice on water reuse systems provided by Water UK and the Home Builders Federation.

Water Resources Management Plan (WRMP) 2019

Developer services info sheet 1 - requirements for installing water supply pipes.

Application for separation of existing shared supply or a replacement water connection.

This leaflet by WRAS that provides information about the Water Supply (Water Fittings) Regulations and how they affect you.

This addendum is provided for the self-laying of water mains and services in the two regions supplied by South Staffs Water (the Company).

If you need us to relocate our water mains to facilitate your development, you will need to apply for a water main diversion.

Research conducted into our regions by CEPA to determine the levels of water poverty we need to tackle.

A breakdown of the water services we provide

Notice of Application for Water Services and Sewerage Services Licences.

Draft version of our water resources management plan

Use this form to notify us of a change of plumbing installation under the Water Fittings Regulation 5.

This addendum is provided for the self-laying of water mains and services in the two regions supplied by South Staffs Water (the Company).

This plan looks at the predictions for water demand over the next 25 years, and what water supply is available to meet this demand.

Moving your water meter isn’t standard DIY. This policy tells you what you need to do if you want to move your meter.

A commentary on data in the ‘Water resources’ section of our data tables.

Our draft water resources management plan for the South Staffs region

Our draft water resources management plan for the Cambridge region

Developer services info sheet 3 - details for cisterns for storing water and animal troughs.

Developer services info sheet 2 - requirements for protecting and accessing water supply pipes.

Our superseded draft Water Resources Management Plan which looks at the predictions for water demand over the next 25 years, and what water supply is available to meet this demand.

Our superseded draft Water Resources Management Plan which looks at the predictions for water demand over the next 25 years, and what water supply is available to meet this demand.

Our superseded draft Water Resources Management Plan which looks at the predictions for water demand over the next 25 years, and what water supply is available to meet this demand.

As part the upcoming Code for Adoption changes within the water industry each water company is required to publish and consult on any local practices which they wish to use rather than or in addition to the industry-wide standard practices.

Appendix A49 Water resources annualised unit cost mode

RA01 - PR19 2020 to 2025 - Wholesale water base cost allowance

Water Resources Management Plan Cambridge Region - Annual Review 2017

Strategic regional water resources reconciliation model Dec 2020 v2.0

A commentary on data in the ‘Costs (wholesale) water’ section of our data tables.

Report on the impact of Covid-19 on the water sector conducted by external company, Frontier Economics.

This charges scheme sets out our wholesale charges to provide water to a retailer. All charges are effective from 1 April 2020 to 31 March 2021, unless otherwise stated. Wholesale charges are the charges that retailers have to pay wholesalers for the provision of wholesale water services.

How feedback on our business plan gained in our ‘Your water, your say’ session has been incorporated into our final business plan.

RA02 - PR19 2020 to 2025 - Addendum to Appendix A29 – Wholesale water enhancement cost allowance

This charges scheme sets out our wholesale charges to provide water to a retailer. All charges are effective from 1 April 2021 to 31 March 2022, unless otherwise stated.

Drinking water risk assessment

Water framework directive assessment

Securing your water future

Planning tables

Water industry approved barrier pipe information

Policy for the Supply of Water to Automatic Fire Sprinkler Systems.

South Staffs Water's Response to Household Call for Evidence

Statement of final wholesale water charges and charges scheme

OxCam Water Resources East housing and population growth

Water Resources East - Transient and hidden population

Water framework directive regulations compliance assessment report

Water Resource Management Plan 2024 August 2023

Willingness to Pay for Water Services at PR24 Report

An assurance report for Our business plan provided to Ofwat by the CCG's Of South Staffs Water and Cambridge Water

This plan looks at the predictions for water demand over the next 25 years, and what water supply is available to meet this demand.

A report from the chair of our Independent Challenge Group who have challenged our business plan, customer engagement and long-term delivery strategy

A revised draft of our Water Resources Management Plan (February 2024) which looks at the predictions for water demand over the next 25 years, and what water supply is available to meet this demand.

A revised statement of response to our draft Water Resources Management Plan (February 2024) which looks at the predictions for water demand over the next 25 years, and what water supply is available to meet this demand.

Use this form to enquire about the likely cost of water services for your development.

Statement of indicative wholesale water charges and charges scheme 2021-2022

Statement of indicative wholesale water charges and charges scheme 2020-2021

Statement of indicative wholesale water charges and charges scheme 2019-20

Water Resources East draft regional plan - demand forecast

Water Resources West Regional Plan decision support tool - specification note

Feedback on draft WRMP 2024 from the WRAP (Water Resources Advisory Panel)

Our who's responsible leaflet explains who is responsible for water supply pipes, stops taps, water meters and sewerage and drainage pipes.

This Charges Scheme sets out our charges for water services and also those we collect on behalf of Anglian Water for wastewater services.

This charges scheme sets out our charges for water services and also those we collect on behalf of Anglian Water for wastewater services.

Climate change impacts on raw water quality technical report. Report on the impact of climate change on raw water quality in the long term (to 2050).

This bid assessment framework sets out guidance for third parties wishing to engage with South Staffs Water (incorporating Cambridge Water) about; providing a solution to a potential water deficit; making us aware of an innovation that will drive efficiency in the processes around producing and distributing water; making us aware of an innovation that will drive efficiency in water usage; and using our network to transport water.

Our Business Plan resubmission

Appendix A43 UK customer satisfaction index report

Appendix A51 Assurance documents (combined)

Appendix A50 SSC Accounting for past delivery

Appendix A47 Independent internal assurance report

Appendix A44 PWC retail services efficiency benchmarking

Appendix A38 Board assurance of our PR19 business plan

Appendix A37 WISER submission response (South Staffs incorporating Cambridge)

Appendix A36 Jacobs assurance

Appendix A35 Jacobs report on Monte Carlo analysis

Appendix A33.8 Cost adjustment claim proposed delivery timeline

Appendix A33.6 Explain market research cost adjustment claim enagagement report

Appendix A33.5.3 Costain appendices B1-G2

Appendix A33.4 WRMP customer engagement

Appendix A33.3 Decision making framework model summary

Appendix A33.1.2 DWI correspondence Seedy Mill

Appendix A33.1.1 DWI correspondance Hampton Loade

Appendix A33 Cost adjustment claim final submission

Appendix A32.2 DWI correspondance Cookley Kinver

Appendix A32.1 DWI correspondance Ashwood

Appendix A31 Jacobs report on direct procurement

Appendix A30 Our approach to Asset Health outcomes

Appendix A29 Capital investment to deliver a class-leading service

Appendix A28 Forecasting AMP8 bills

Appendix A27 Arup report on resilience

Appendix A26 Performance commitments

Appendix A25.3 Triangulation Peer Review of Report - Giles Atkinson with PJM Final Response

Appendix A25.2 Triangulation Peer Review of Approach - Giles Atkinson

Appendix A25.1 PR19 WRMP and WTP data triangulation sheet

Appendix A25 PR19 WRMP and WTP data triangulation study

Appendix A18 New connections market customer engagement

Appendix A14.2 SSC WTP Wave 2 Method Statement

Appendix A14.1 SSC WTP Peer Review Wave 2

Appendix A14 Willingness to pay - wave 2

Appendix A13.2 SSC WTP Peer Review Wave 1 by PJM

Appendix A13.1 SSC Peer Review WtP Research Methodology by Ariel Bergmann

Appendix A13 Willingness to pay wave 1 full report

Appendix A05 Defining the customer promise

Appendix A08 PR19 data triangulation study - CAM WRMP

Appendix A07 PR19 data triangulation study - SSW WRMP

Appendix A06 Validating the business plan

Appendix A03 Valuing service improvements

Appendix A02 Identifying customer priorities

Appendix A01 Customer engagement approach

September 2018 submission

Draft WRMP non-technical summary

Our policy on charging and the scale of charges payable within the year

This charges scheme sets out our charges for water services and also those we collect on behalf of Anglian Water for wastewater services. This scheme comes into effect on 1 April 2020.

This charges scheme sets out our charges for water services and also those we collect on behalf of Anglian Water for wastewater services, with effect from 1 April 2023.

Our supporting information behind our plan to build a reservoir in the Fens in Cambridge with Anglian Water.

This document sets out and defines the way South Staffs Water (incorporating Cambridge Water) will charge developers for everything associated with new developments and new connections to our network. These charges cover the period from 1 April 2019 to 31 March 2020.

This document outlines the non-primary charges for use by licensed retailers in connection with services requested from South Staffs Water in support of the competitive retail market.

This document outlines the non-primary charges for use by licensed retailers in connection with services requested from South Staffs Water in support of the competitive retail market.

Under the wholesale charges scheme rules issued by the Water Services Regulation Authority (Ofwat), the Company is required to provide a statement summarising significant changes to 2020-21 wholesale charges.

This charges scheme sets out our wholesale charges to provide water to a retailer. All charges are effective from 1 April 2019 to 31 March 2020, unless otherwise stated.

An agreement for alternative eligible credit support arrangement pursuant to Schedule 3 of the Business Terms contained within the Wholesale Contract dated 20th November 2017 and made under section 66E or section 117E of the Water Industry Act.

This guide explains the process, timeframes, costs and relevant information that developer customers need to make a new service connection. A service connection is typically a small diameter (25mm) pipe which connects the supply from a property into the existing network of a water company.