Category: Households

Assure tariff application form

This is a special tariff that can help some customers on low income pay their bill. If you’re eligible and your application is successful, your charges will be discounted for 2 years, in the first year by 60% and the second year by 40%.


Our Complaints Procedure

We take complaints very seriously, so if you aren't happy with our service we’ll do our best to put things right. This leaflet tells you how to complain and how we deal with your complaint.