Update on customer letter - 29 July 2022

A letter providing details of works taking place in Ramsey Road and Houghton Road incorrectly informed customers in surrounding locations that we would also be renewing the service pipes up to the boundary of their property. Whilst we will be renewing the service pipes for customers in Ramsey Road and Houghton Road, this will not include customers in other locations. The intention of the letter for customers not living in Ramsey Road and Houghton Road was to inform them of the works, including the suspension of several bus stops, and to provide further background to the essential renewal scheme. We're sorry for any confusion caused.
Work is starting on an essential project in St Ives

As part of our improvement programme, we will be renewing the existing water mains in Ramsey Road and Houghton Road, with a new, high-performance polyethylene main. This work will improve the quality and reliability of your water supply. This follows the completion of the first phase of the scheme, which started in November 2021.

When is it happening?

The work will start on Monday 25 July 2022 for approximately six weeks. Majority of the works will take place between the hours of 7:30am and 5:30pm on weekdays, but some weekend work and night-time work will be required to minimise traffic disruption. Where out-of-hours work is required, prior notice will be provided in advance of the works taking place.

To minimise disruption and ensure the work can be completed in a timely manner, we will also have multiple teams working on this scheme.

Will traffic be affected?

In order to complete this work as safely and efficiently as possible, a road closure will be in place on Ramsey Road, at the junction of Houghton Road, with Ramsey Closed in both directions. Throughout the works, there will be no access to Ramsey Road and a signed diversion will be in place. To manage traffic flow, two-way lights will also be in place on Houghton Road.

Noise disruption

Due to the nature of these works, there is a potential for some noise disruption, as we carry out our work. We will endeavor to keep noise levels to a minimum and apologise in advance for any inconvenience caused.

Public transport

Due to the road closure on Ramsey Road, a number of bus stops will be suspended, and there will also be a change to the bus route. All affected stops will be signed in advance of the closure and will advise where the closest alternate stop will be located. We have met and liaised in advance with the transport provider to ensure the number of stops, and diversion, has been kept to a minimum.

Ramsey Road bus route information (click to enlarge image):

The black line on the map denotes point of closures:

• Southern closure - Junction of Broad Lane and North Road
• Northern closure - Junction of Wheatfields and Ramsey Road

There will be no temporary bus stops located on the diverted route, so please use the next suitable stop:

• For the Southern closure, these will be located on East Road
• For the Northern closure, these will be located on Ramsey Road, at the junction with Wheatfields.

For all the latest updates, please visit the Stagecoach website.

Customer liaison vehicle

Prior to, and during the delivery of the scheme, our customer liaison vehicle will be available at the following locations, should you have any questions or need further information.

Prior to the scheme starting:

Outside the Spar convenience store, King Hedges Road on:

• 13 July,  12pm - 6pm  
• 21 July, 10am - 3pm

Outside the Toyota Garage, Ramsey Road on:

• 14 July, 10am - 3pm
• 20 July, 12pm - 6pm

During scheme delivery:

Outside the Toyota Garage, Ramsey Road:

• Every Wednesday from 11am - 6pm, from 25 July until 4 September.

Will this affect my water supply?

We aim to complete all work with as little disruption to you as possible. However, we may need to turn off your water supply for a short period of time. If we do need to shut off your supply, we will provide as much notice as possible.

We apologise in advance for any disruption these works may cause and thank you for your patience. 

Our investment programme

This scheme is part of our commitment to invest in new water mains, to reduce leakage by at least 15% and to ensure our customers continue to receive a reliable and high-quality water supply.

Posted: 22 June 2022