Extra help

Easy ways to pay

Extra help available during Coronavirus (COVID-19) crisis

If you are worried you may struggle to pay your upcoming water bills, please contact us and we will look at ways we can help you.

Here are our top ways to manage your account and payments

Go onlineMyAccount will help you to manage your account online. You’ll be able to see your water bills, provide meter readings and manage your payments.

Flexible payment arrangements

You can choose to pay your water bill in weekly, fortnightly or monthly instalments to help spread the cost over the year. We also have payment cards and payment books to help you budget.

Click here to view all our payment options

We offer a range of flexible payment options, just choose the one that's easiest for you.

Direct DebitPaying by Direct Debit is simple, safe and secure and spreads the cost of your water bill over a year. It also means you won’t miss a payment.

Click here to set up a Direct Debit, you'll need to register or log in to MyAccount

Simple, safe, convenient and best of all it's free. You can also spread the cost of your bill over the year.

Pay direct from your benefits (Water Direct)

If you receive benefits you may be able to have payments deducted directly from them to pay your water bill.

Please contact us for more information and to make an application.