Get connected

Replacement connection

To apply for a replacement connection at your property, we’ll need:

  • A location plan
  • A completed application form

Apply for a replacement connection

Download our application form to apply for a 25mm separation of an existing shared supply or replacement water connection.

Email your application form to:

  • Step 1 Make your application
  • Step 2 We’ll confirm receipt within five days
  • Step 3 We’ll send you a quote within 28 days
  • Step 4 You make payment 
  • Step 5 You lay your supply pipe (see Useful downloads) to the position confirmed by us and let us know it's ready for inspection
  • Step 6 We aim to inspect your supply pipe within five days
  • Step 7 We aim to make the connection (within 21 days). This may be extended due to Local Authority highway opening restrictions
  • Step 8 We connect your new supply and fit the meter