Since 1 April 2017, many businesses in England (including charity, public sector and not-for-profit organisations) have been able to choose which company provides retail services for their water, sewerage and trade effluent, much like you can in the energy and telecom sector. This is part of a Government initiative called Open Water.
What does this mean?
Cambridge Water will remain responsible for the supply of the water to your premises. It will be the same water from the same pipes before and after switching.
However, eligible businesses will be able to choose a retail provider for services such as meter reading, billing, customer services and additional related products and services.
Non-eligible businesses – such as those which are mainly used for domestic purposes – will remain, customers of Cambridge Water, along with household customers.
How do I know if my business is eligible to choose a new retailer?
Eligible business customers have already been advised of the change meaning their new retailer will provide a full customer service, including billing, enquiries and complaints.
If you are an eligible business customer, your existing account with Cambridge Water will be automatically transferred to Cambridge Water Business and you now need to visit their website here to access your online account
If you have selected another retailer, please contact them directly. Details can be found on the open water website here.
What happens if my business is not eligible to choose a retail provider?
If the main use of your property is domestic, rather than business, and you have not been contacted by Cambridge Water, you will remain a customer of Cambridge Water.
Where can I find out more?
You can find out more about Open Water and the criteria you need to meet to become eligible to switch retailers by visiting www.open-water.org.uk.