Our strategies and plans

Our water resources plan

We are committed to providing a high quality and reliable water supply to customers now and in the future.

We published our draft Water Resources Management Plan for our Cambridge region for twelve weeks’ public consultation from 2 March 2018 to 28 May 2018. We thank the organisations that contacted us during this period and this Statement of Response shows how we have addressed the points raised. In August 2018, our Board of Directors reviewed and endorsed our proposed Statement of Response. We have revised our Board assurance statement accordingly and published it on our website alongside our SoR and revised draft Water Resources Management Plan (rdWRMP).

Where necessary, we have addressed the points by making changes in our rdWRMP. We have published our revised plan here.

In addition to this, we have:

  • Updated other sections of our draft WRMP that we said we would update. For example, we have updated section 5 in our rdWRMP. This provides details of our customer engagement work that we had not completed when we published our draft WRMP
  • Made changes to our plan based on customer and stakeholder preferences. For example, we have increased our ambition for leakage reduction in our South Staffs region and are now targeting a 25% reduction, instead of a 17% reduction.

Despite these improvements, we do not consider our revised draft Water Resources Management Plan to be our final 2019 WRMP. There are still some steps to take before we are ready to finalise our WRMP for the period 2020-2045. For example, we are still updating appendices such as our Strategic Environmental Assessment (SEA). We will not class this as complete until we have the appropriate agreement from our regulators. Subject to this regulatory agreement we will finalise our WRMP by December 2018.

We aim to achieve this in a way that is the most affordable and takes into consideration any environmental pressures on our resources.

These concepts are embedded in our Business Plan outcomes:

Outcome 2

Outcome 4At least every five years we prepare a Water Resources Management Plan, which sets out in detail how we plan to achieve these outcomes over the next 25 years.

In particular, we need to ensure we are able to maintain a surplus of supply, known as headroom, over the expected demand for water.

In compiling the plan we have taken into account all the factors that will influence the balance of supply and demand for water.

We assess these factors and allow for uncertainty to ensure that we maintain a surplus of supply over expected demand for water. We have also listened to our customers and consulted with various stakeholders, to ensure their views are taken into account. In particular, we consulted with members of our Customer Challenge Group (CCG). This is an independent body made up of representatives from our regulators, such as the Environment Agency and CCWater and of our household and non-household customers.

A subgroup of the CCG was set up to look specifically at our draft Water Resources Management Plan to understand and challenge the assumptions we had made in its preparation.

As a result of consultations with the subgroup, members of the CCG were satisfied the approach taken by the Company to determine the baseline supply-demand position was appropriate, and any assumptions made in determining this were reasonable.