Regulators and Stakeholders

At Cambridge Water we see the standards set by our regulators as the minimum and always strive to exceed their requirements.

The Water Services Regulation Authority (Ofwat)Ofwat logo

The Water Services Regulation Authority (Ofwat) is the economic regulator of water and sewerage companies in England and Wales.

It exercises its powers in a way that it judges will protect the interests of consumers, promote value and safeguard future water and sewerage services by allowing efficient companies to carry out their functions properly, and finance them. 

Every five years, all the water and sewerage companies in the UK submit a draft business plan to Ofwat which sets out how much each company will need to charge for water in order to meet their customers’ needs and the needs of the environment while continuing to deliver a safe and reliable service.

It is Ofwat’s job to make sure these charges represent the best value for consumers and allow efficient companies to provide a sustainable service.

Drinking Water Inspectorate (DWI)

DWI logo

The Drinking Water Inspectorate (DWI) regulates public water supplies in England and Wales and acts on behalf of the Secretary of State for the Department of Environment, Food and Rural Affairs (Defra) and the National Assembly for Wales.

DWI is responsible for assessing the quality of drinking water in England and Wales, taking enforcement action if standards are not being met, and appropriate action when water is unfit for human consumption.

It undertakes technical audits of water suppliers to examine all aspects of water quality, treatment and monitoring.

In addition, the DWI requires each water supplier to submit quality data on a monthly basis for scrutiny.

Where necessary, the Inspectorate can require a company to implement schemes to improve water quality, and will monitor their progress.

The Environment Agency (EA)

Environment Agency logoIt is the Environment Agency’s job to look after your environment and make it a better place.

Specifically, it seeks to maintain and improve the quality of 'raw' water in England and Wales, and is responsible for issuing water companies with abstraction licenses.

The EA is concerned with the quality of fresh surface and underground water, marine and estuarial waters, and strives to prevent/reduce the threat of water contamination.

Consumer Council for Water (CCWater)

CCWater logo

Customers are represented in the water industry by an independent body called the Consumer Council for Water (CCWater).

CCWater took over from the previous organisation (WaterVoice) in 2005, and acts on behalf of water and sewerage customers in England and Wales.

The regional office can be contacted at: 

Consumer Council for Water
Henry Giles House
73 Chesterton Road

Call: 01223 323889

CCWater Eastern welcomes feedback from Cambridge Water customers.


defra logo

Defra (the Department for Environment, Food and Rural Affairs) works for the essentials of life - food, air, land, water, people, animals and plants. Their remit is the pursuit of sustainable development - weaving together economic, social and environmental concerns.


Natural England 

Natural England logoWe work closely with Natural England on biodiversity initiatives and over the management of the many Sites of Special Scientific Interest that we own.

We also seek their advice over wildlife issues connected with our capital investment programme, for example when working to avoid adverse impacts on protected species and their habitats.

Health Protection Agency (HPA)

HPA logo

We work in partnership with the Health Protection Agency (HPA), who provide us support and advice in safeguarding public health.

The HPA contains 39 Health Protection Units (HPUs) which are divided across the country.

We work closely with HPUs when an incident is reported to protect and inform the public, especially vulnerable groups.

The South Staffordshire & Cambridge Water Customer Panel

The Customer Challenge Group - what we call 'the independent customer panel' - is the panel set up to represent customers in both our South Staffs and Cambridge regions.

It provides independent challenge to us and assurance to the regulator Ofwat on the quality of our customer engagement - and the degree to which this engagement is driving decision making in our business planning. As such, it is an important part of the regulatory framework. Find out more about our Customer Challenge Group here.