Prices to remain lowPRIVACY POLICY
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Privacy policy
At Cambridge Water we are committed to protecting your privacy and complying with the Data Protection Act 1998. This privacy policy explains how Cambridge Water uses your personal information
Data security
You should be aware that unless otherwise stated, the information you may share with Cambridge Water and transmit through this site is not encrypted. It is therefore liable to interception by third parties or may be electronically delivered to parties other than the addressee. The sending of any information is at your own risk and you may wish to consider the value and confidentiality of any information you may wish to provide, before transmission.
Data Protection Act
Cambridge Water is registered with the Data Protection Registrar within the terms of the current relevant legislation. If, as a result of your visit to this site you register personal details or information about your organisation, you can be sure that it will be processed and stored in accordance with the current UK Data Protection legislation.
The same assurance applies to any other personal data held by Cambridge Water Company, regardless of the method by which it was obtained. This means that you can expect that:
1. Data will be securely stored and only authorised personnel will be allowed access to it
2. You can request a copy of the data stored about you and receive it within a reasonable time, on payment of a modest charge.
Use of information
Your personal information will be used by us for the purposes for which the information is provided. It may be disclosed to affiliated partners and sub-contractors in connection with those purposes, but it will not be processed for other purposes or disclosed to other third parties without your express permission.
If your need to provide us with sensitive personal information (eg health information) then you consent to the processing of this information for the purpose for which you have provided it.
Please let us know if your personal information that we hold needs to be updated. We will only retain your information for as long as it is needed.
As part of your registration process and at any time thereafter, you have the opportunity to opt out of this process by informing us of your preference.
Please note that even if you have opted out of our information channel it may be necessary to contact you for administrative or operational reasons.
Market research
To help us improve our service to our customers and improve and refine our website, we may collect information on your visit to this site automatically through the use of ‘cookies’. This is a conventional, legitimate and recognised data collection method but it is not immediately recognisable by the site visitor. For more information about the cookies we use please go to How we use cookies on our website
Monitoring
Where you communicate with Cambridge Water electronically (including by email, telephone or fax) this communication will be recorded and randomly monitored to protect the interests of our business and our customers.
Disclosures
Cambridge Water provide every assurance that individual details are safely stored) for market research and analysis purposes, to help us plan for a better service for our customers in the future, we may use and share information relating to groups of customers, without identifying individual data. This helps us to learn about our customer's water usage, preferences and trends.
Other websites
You may choose to visit other website through links from ours. These sites are outside our control and cannot be covered by our privacy policies and safeguards. The operators of these sites may collect information from you which may be used by them in line with their own privacy policies which may not be the same as ours.
Contacting us
Cambridge Water welcomes your questions and comments about privacy. You should send all correspondence to:
Stephen Morley,
Regulation Director and Head of Compliance
Cambridge Water
90 Fulbourn Road
Cambridge
CB1 9JN
Last updated: July 2012
