Outcomes

Customer engagement

This group worked with us to determine, formulate and review the customer research that was carried out to identify our customers’ priorities, their willingness to pay for service improvements and their acceptability of our business plan.

Water Resources

Water resources are a key priority in the Cambridge Region. This task group is working with us to ensure we have sufficient water supplies to meet the demands of future housing groups, without adversely impacting on the environment.

Outcomes

This task group is responsible for helping us identify the outcomes and which associated measures we should achieve to help deliver them.

This is a new concept which replaces the standard regulatory targets set for all water companies.

 

As part of the business plan process we needed to identify what our customers and stakeholders want us to deliver of them.

This is a new concept which replaces the standard regulatory targets set for all water companies.

The task group is responsible for helping us identify the outcomes and which associated measures we should achieve to help deliver them.

Outcomes sub group members
Outcomes sub group meetings

Outcomes sub group members

The members of the Outcomes sub group are:

Rachel Talbot
Citizens’ Advice Bureau

Caroline Owen
Scotsdales

Bernerd Crump
Consumer Council for Water

Gemma Cooper
Environment Agency
Cllr Jean Swanson
Cambridge City Council

Steve Grebby
Consumer Council for Water

Nigel Borrell
Countryside Properties



Company representatives

Steve Morley
Compliance Director, Cambridge Water

Annalise Lister
Customer Communications Manager, Cambridge Water

Outcomes sub group meetings

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7 June 2013

Members discussed what they thought the outcomes of the business plan should be.

Cambridge Water presentation
PR14 Draft outcomes

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CCG, LWF, customer challenge group, local water forum, PR14, your choice, your ch20ice, your ch2oice Your choice