NEWS AND INFO

Press office

The press office handles all media enquiries on behalf of Cambridge Water.

Contact:
Paula Mitchell
Communications & CSR manager
Cambridge Water

Telephone:
Please refer all media enquiries to Cambridge Water's head office on 01223 706050

Email:
info@cambridgewater.co.uk

Online resources

Our vision for the future
Our five year business plan

View archived newsCambridge Water customers to receive England’s second lowest water bills

Content image

Cambridge Water’s household customers are to receive England’s second lowest water bills in 2017/18.

During the next financial year the average customer will pay just £1.10 more for their water – a 1% increase.

That means they will pay less than 36p a day (£132 a year) for all the water they need for drinking, cooking, washing and cleaning.

That’s a lot less than the price of one litre of branded bottled water from the supermarket.

Wastewater charges which Cambridge Water collects on behalf of Anglian Water will increase by £4.00 or 2% and will cost around 64p a day (£234 a year).

Rachel Barber, customer services director for Cambridge Water, said: “We know from talking to our customers that value for money from their water supplier is important – and that means providing them with a high quality, consistent water supply at an affordable price.”

Together the average water and sewerage bill comes to £366, compared to a national average of £395. Actual increases may be more or less than the average as customers’ bills vary depending on their individual circumstances.

 

The prices are in line with five year plans for 2015-2020, developed by every water and sewerage company after extensive consultation with customers, and confirmed by the industry regulator Ofwat.

 

Barber continues: “We are always working to make sure we keep bills affordable and easy to manage.

“We offer support for customers who may face difficulty in paying their bills, including flexible payment arrangements and a number of special tariffs. For example, the new Assure scheme introduced last year provides eligible customers with a discount of up to 80% off their water charges.”

Customers could also save pounds off their bill by having a meter installed free of charge and using water efficient devices, some of which are available free from the Cambridge Water website, www.cambridge-water.co.uk.

“Alongside affordable bills, we are committed to delivering the very highest levels of customer service and are proud to have been ranked third out of 18 in the water industry’s customer service league table last year.” Barber added.

“Just one example of this is our new online account management tool My Account, providing customers with 24/7 access to their water account and the ability to make secure transactions at a time and place to suit them.”

For more information visit www.cambridge-water.co.uk

0 Comments | Leave a comment

Add your comment

Please leave your email address if you would like us to contact you.

The CAPTCHA image