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Paula Mitchell
Communications & CSR manager
Cambridge Water

Please refer all media enquiries to Cambridge Water's head office on 01223 706050


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Hundreds of low income households in the Cambridge area could benefit from a new scheme introduced by Cambridge Water to help make water bills more affordable.

Customers of the drinking water supplier who are eligible for the Assure scheme could see their water bills reduce by up to 80%.

Lindsay Morris, Customer Engagement Manager for Cambridge Water, said: “We already have one of the lowest water bills in the country but are keen to do all we can to help anyone who is having genuine difficulty paying.”

Assure is available to customers with an annual household income of less than £16,105, excluding income from Disability Living Allowance, Personal Independence Payments and Attendance Allowance. If eligible a discount of 20%, 40%, 60% or 80% will be made to their water bill. Cambridge Water will also arrange for the discount to be applied to sewerage charges as well.

Lindsay added: “If you’re struggling to meet your payments then please speak to us and we’ll do all we can to help. 

“Application forms are available on our website here or if you give us a call on 01223 706050, we can post a copy. We can also help with applications over the phone or if it’s easier, arrange for someone to come to your home and help you in person. The information will be used to assess eligibility and the level of discount a customer will get if they qualify.

“Even if you don’t qualify for Assure there are a number of other ways we’re working with customers to help make their water bill more affordable.

“This can range from giving contact information for other organisations that may be able to help you with debt advice, to installing water meters and providing free water efficiency devices to help customers better manager their water usage.”

Assure was introduced in response to research undertaken with customers about how Cambridge Water could help people struggling with payments.

Lindsay added: “We’re committed to putting our customers first and listening to them.  This approach has recently placed the company third in Ofwat’s customer service league table, in which the regulator ranks each of the UK’s 18 water and sewerage companies on a range of performance measures.”

To find out more about Assure, and other help Cambridge Water can offer, click here, or call on 01223 706050.

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