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Cambridge Water

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View recent newsWrap up for winter

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Cambridge Water is urging its customers to “Wrap up for Winter” as part of a new campaign designed to preserve water supplies this winter.

Freezing temperatures last winter led to thousands of homeowners left with burst water pipes all over the UK.

Stephen Kay, managing director for Cambridge Water, said: “We want people to Wrap up for Winter now before the cold weather really starts to kick in. 

“Although we look after the pipework up to the boundary of your home, customers are responsible for the pipework from the boundary as well as all of the pipes inside their home. By wrapping exposed pipework in foam lagging, it is possible to prevent pipes bursting in the cold weather.”

Customers can also help prevent burst pipes by ensuring their house is regularly heated during a cold spell, particularly if left unoccupied, and knowing where their stoptaps are and how to turn them off in an emergency.

This year, customers who prevent their water pipes from bursting will also be helping Cambridge Water to conserve precious water resources.

Richard Thompson, drought manager for the Environment Agency, said: ‘This year we had an exceptionally dry spring with only 13% of average rainfall around the Cambridge area. September and October have been dry too, with 32% of average rainfall recorded for September.

“We really need wet weather this winter to fill up the underground water reserves from which Cambridge Water supply their customers.

“In the meantime, we can all play a part in helping to ensure there is enough water for households, businesses, farmers and the environment, by wrapping up for winter to prevent burst pipes and thinking about how we can reduce the amount of water that is wasted.”

For example, if everyone in the Cambridge Water area turned their tap off in between brushes when cleaning their teeth, or only filled the kettle with enough water for their needs, it would be possible to save thousands of litres of water every single day.

Customers can also save water by only using dishwashers and washing machines when there is a full load and opting to take showers instead of baths.

Mr Kay added: “Of course it is not just our customers we are asking to preserve water this winter. Cambridge Water is doing its bit by stepping-up leak detection and repair activities. So far in 2011 we have repaired 23 per cent more leaks than in 2010 and we are currently running at 10% below the leakage target agreed with our regulator. Altogether we have invested around £500,000 and are further committed to increasing the amount of pipes that are renewed in our network over the next year.

“To help us stay ahead of the cold weather we would like all customers who notice a leak or burst main outside the boundary of their property or in the highway, to report this to us straight away so we can prioritise them for repair.”

More details on how to prepare for winter, how to be more water efficient and reporting leaks can be found at the Wrap up for Winter link at www.cambridge-water.co.uk/customers/winter

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