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Cambridge Water

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View recent newsCambridge Water advises customers to be vigilant after hoax calls

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Cambridge Water is advising people to be vigilant after a number of customers received hoax calls over the weekend from someone claiming to be from the company.

One customer in the Hardwick area received a call at 1.30am on Sunday from a man claiming he had spotted a leak in the area and would be returning to repair it in the morning. On Sunday evening similar calls were also reported to police from two further customers in Hardwick and Cambridge.

Cambridge Water would like to assure customers it has a policy of not telephoning outside of office hours, unless it is returning a call made by a customer.

In the event of an emergency Cambridge Water is likely to notify customers by visiting their property directly, using the loudhailer on its vans or dropping a card through the letterbox.

For smaller, private leaks the company will contact customers during office hours which are 8.30am to 5pm.

If the company does need to contact customers an easy way to authenticate the call is to use the 1471 facility where the number 01223 706050 should be recorded.

Cambridge Water also operates a password protection scheme to help safeguard customers against bogus callers. Customers can register a password with the company which will then be used by an official when making calls or visits. All people working for or on behalf of Cambridge Water also carry identification and will not mind waiting while customers put in a call to the company direct on 01223 706050 to authenticate their presence.

Anyone who believes they have been a victim of a hoax caller should contact Cambridgeshire police.

Remember: Knock knock.  Who’s there?  Be stranger aware!

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