Cambridge Water encourages customers to ‘Wrap up for Winter’


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View recent newsCambridge Water encourages customers to ‘Wrap up for Winter’

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4 December 2012

Cambridge Water is giving away 5km of FREE foam lagging to its customers this winter to help protect against burst pipes.

The company is offering the foam lagging as part of the national Get ready for Winter campaign which encourages people to make sure they are prepared when the weather changes and the temperature drops.

Martin Styles, Head of Water Supply and Engineering said: “As the cold weather approaches now is the time to check your internal pipework to make sure it can see you through the months ahead.

“If water pipes get too cold they can freeze and burst. When the water starts to thaw this can cause flooding to people’s homes.

“Frost damage to water pipes is not just inconvenient; it can also prove expensive in terms of the disruption it causes to homes and the amount of water wasted.”

The good news is that it is easy to protect against burst pipes and this is why we are giving away 5km of free foam lagging to our customers. ”

Free foam lagging coupons are available to customers in the company’s Reflections magazine and via its website. Customers can claim five metres of free foam lagging by presenting the coupon to the customer services desk at Homebase on Newmarket Road in Cambridge.

To help people prepare we are advising customers to Check, Heat, Insulate, Locate and Lag pipework - or CHILL for short.

Check – Make sure all exposed plumbing and pipework is drained down and any dripping taps or overflows are fixed.

Heat – Don’t let your property get too cold. Make sure it is insulated where possible and if very frosty conditions persist set your thermostat to maintain a low level of heat throughout the night and while you are out during the day.

Insulate – Check that all cisterns and tanks in unheated areas like lofts are adequately insulated around the sides and on the cover. Don’t put insulation underneath as warm air from below will help prevent water from freezing.

Locate – Locate, identify and label all stop taps and valves. The main stop tap is often found under the kitchen sink. Check it is working by opening and closing it. You can use this to isolate the water supply to your house if there is a burst.

Lag – Ensure all exposed pipes are well lagged. Foam pipe lagging is readily available from most DIY stores and simple to fit. If you have any doubts consult a professional for advice.

If a pipe freezes:

·         Turn off the water supply at the stop tap

·         Check to see if the pipe has burst

·         Slowly thaw the pipe with hot water bottles or a towel soaked in hot water, starting at the end nearest the tap

·         Never use a naked flame, hairdryer or blowtorch to thaw the pipe

·         Do not leave taps dripping or running as the water may not drain down the plughole if the pipe below is frozen

If a pipe bursts:

·         Turn off the stop tap and the boiler

·         Open all taps to drain the system quickly

·         Soak up/block off escaping water with towels

·         Call a qualified plumber. For details of recommended plumbers visit

·         If water has leaked near your electrics or into any electrical appliances, switch them off at the mains

·         Turn off taps once pipework is repaired to avoid further flooding

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