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View recent newsUrgent call to check water supplies for leaks and bursts

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Cambridge Water is urging its customers to check their water supply for any leaks or bursts.

As temperatures plummeted to minus 14 over the weekend, the water supply to many properties froze, causing pipes to split or burst.

Now that the warmer weather has melted the ice, water is literally pouring out of the pipework, causing damage to properties, and draining the water supply.

A spokesman for Cambridge Water said: “Our normal output is around 72 million litres of water a day.

“Over the weekend this increased by almost 20%, indicating that there are lots of homes and businesses with burst pipes.

“We are urging all of our customers to go out and inspect their pipework for any leaks. A burst pipe is not just inconvenient; it can also prove expensive in terms of the disruption it causes to properties and the amount of water wasted.

“We believe many homes, businesses and schools may have burst pipes that they are unaware of, particularly if people have gone away for the half-term holiday. The risk will be greatest if premises have been left unheated.

“Our advice would be to get these properties checked out as soon as possible and stem the flow of leaks before they cause any unnecessary damage.”

Customers who discover leaks outside the boundary of their property should call Cambridge Water immediately on 01223 706050. The company will then prioritise them for investigation and repair.

If a pipe has burst inside the grounds of a property, the priority should be to stop the flow of water as quickly as possible, by turning it off at the external stoptap. This is often located at the boundary of the property, and can have a plastic or metal cover marked “Water” or “W.”

If a leak is inside a property turn off the internal stoptap, which is often located under the kitchen sink and switch off the boiler. All taps should then be opened to drain the system quickly. If water has leaked near to electrics or into any electrical appliances, these should also be switched off at the mains.

Once the water has been turned off, the pipe can then be repaired.

Cambridge Water is responsible for repairing pipes up to the boundary of a property. In some circumstances customers who have a leak on the supply pipe leading up to their property may be eligible for Cambridge Water’s free leak repair scheme. More details of this can be found on the Cambridge Water website. However, this is not an emergency service and does not cover internal leaks. Customers with an internal leak or a leak which requires immediate attention are advised to contact a plumber.

Further details on this, and how to prevent pipes from bursting, can be found at http://www.cambridge-water.co.uk/customers/winter

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